[announce] CNH selects Arbortext for enterprise-wide project

[Beth Ambaruch <bea@arbortext.com>]

CNH selects Arbortext for five year enterprise-wide project to create and
publish technical manuals

Global support for six languages; publish to print, Web and CD-ROM

ANN ARBOR, Mich., February 18, 2003 --Arbortext, Inc., a leading global
provider of XML-based software for content creation, editing and
multichannel publishing to Web, print, CD-ROM and wireless devices, today
announced that CNH Global NV, (NYSE: CNH) has chosen its software for a
five year enterprise-wide deployment to create and publish its technical
manuals in six languages.

A leading manufacturer of agricultural and construction equipment, CNH
enables its dealers to resolve specific customer concerns by delivering
technical information -- including owner’s manuals, repair manuals and
service bulletins -- that is instantly available, relevant and
multi-lingual.  Using Arbortext’s Extend product, CNH authors have global
access via a Web browser to a centralized data center in southern Europe
to create Web-enabled information that is structured for easy access and
re-use.

Customer loyalty and satisfaction are keys to success, and the products
represented by CNH's brands have an enviable reputation for quality and
reliability. CNH understands the crucial importance of fast, reliable and
immediate resolution of concerns encountered by agricultural and
construction equipment customers.

“We selected Arbortext because of their proven expertise in content
creation, management and delivery to multiple mediums” said Bernard
Melard, CNH’s Vice President for Strategic Marketing and Brand Governance.
“Our goal is to provide best-in-class service and support that resolves
customer concerns with maximum speed and minimum disruption.  In order to
achieve this, we needed to move from a variety of separate processes and
systems that were focused on paper delivery to a single, worldwide
electronic system.  Arbortext enables us to build that system using our
information as the backbone to support this goal.”

“We’re excited to be an integral part of CNH’s five-year vision for
re-engineering how information is created and published,” said Raymond
Schiavone, Arbortext’s President and CEO.  “CNH, like many of our
customers, is on the leading edge of implementing XML-based solutions that
drive millions of dollars of cost savings while improving customer
service.”


About CNH Global
CNH is the number one manufacturer of agricultural tractors and combines
in the world, the third largest maker of construction equipment, and has
one of the industry's largest equipment finance operations. Revenues in
2002 totaled $10 billion. Based in the United States, CNH's network of
dealers and distributors operates in over 160 countries. CNH agricultural
products are sold under the Case IH, New Holland and Steyr brands. CNH
construction equipment is sold under the Case, FiatAllis, Fiat Kobelco,
Kobelco, New Holland, and O&K brands.  For more information please visit
http://www.cnh.com

About Arbortext
Arbortext is a leading global provider of XML-based software for content
creation, editing and multichannel publishing to Web, print, CD-ROM and
wireless devices.  Arbortext’s software is installed at over 1,300
organizations worldwide. Current customers include American Express
Financial Services, Audi, Boeing, Bombardier, British Aerospace,
Caterpillar, DaimlerChrysler, Ericsson Telecom, Ford, General Electric,
GM, IBM, International Thomson Publishing, Lucent, Nokia, Nortel Networks,
PeopleSoft, Pfizer, Ricoh, Sun Microsystems, Toyota, United Airlines,
Volkswagen, and Volvo. Arbortext is a founding member and active
participant in the XML Activity of the World Wide Web Consortium (W3C).
Headquartered in Ann Arbor, Michigan, USA, Arbortext has offices around
the world.  For more information please visit http://www.arbortext.com.
# # #


Contact: 	Beth Ambaruch, APR			David Stone
	  	Arbortext, Inc.				Ketchum
	  	+1 734.327.6014				+1 312.228.6967
	 	bea@arbortext.com				david.stone@ketchum.com

		Press room:  http://www.arbortext.com/html/press_room.html