Thanks Kris. I have reviewed the
presentation and am working my way through the PDF of the documentation. Please
could folks read through the presentation as well as the troubleshooting
specialization documentation (use the PDFs linked to below) before our next
meeting. I'd like to discuss this troubleshooting specialization at our next
meeting.
Thanks,
Gershon
From: Kristen Eberlein
[mailto:keberlein@sdl.com]
Sent: Wednesday, November 10, 2010 5:27 PM
To: dita-techcomm@lists.oasis-open.org
Subject: [dita-techcomm] Information about the troubleshooting specialization
http://dita.xml.org/resource/the-dita-troubleshooting-specialization
This is a PDF from a presentation at the RTP DITA Users’
Group in June 2008. Here is the blurb:
“The DITA Troubleshooting Specialization (TSS) was released
by IBM in 2007. Consistent, quality troubleshooting documentation is extremely
important to customers and support costs. Come learn about the process the team
went through to develop the architecture and specialization itself as well as
how to use the specialization with the DITA Open Toolkit 1.4.”
Troubleshooting specialization
I’ve built a PDF of the documentation for the specialization
(the source files are in the ZIP) and uploaded it to Kavi (the OASIS document
repository):
http://www.oasis-open.org/apps/org/workgroup/dita-techcomm/download.php/40204/troubleshootingdoc.pdf
Best regards,
Kris
Kristen
James Eberlein l DITA
Architect and Technical Specialist l SDL
Structured Content Technologies Division l (t) + 1
(919) 682-2290 l keberlein@sdl.com
Please
consider the environment before printing this e-mail