Gerald Doussot A test test Keys to maintain these fields Call status Maintained with: 'Status'..with 'Field' Request for Further Details sent to Customer 'In Progress' with 'Cust' Plaut Consultant working on the call 'In Progress' with 'Plaut' Solution provided by a Plaut Consultant 'Solution Proposal' with 'Cust' Customer Testing a Solution 'Resolved' with 'Cust'