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Subject: RE: [emergency] Public as responders (was RE: [emergency]...PPW letter re CAP)
Then the Dispatch/911 system should be involved. There are various approaches to this but they aren't a matter of notification of the public, but of the public notifying the Dispatch center. A question of some importance would be what kind of notification is the public responder giving to the Dispatch operator, eg, a Call For Service? How to classify the notification and queue the response is more difficult than working out the technology for getting the image from a cell phone into the CFS records. My guess is that a survey of existing 911 Dispatch systems would reveal that many could do that. It would be reasonably straightforward, for example, to provide a public access version of our web products that would enable the public to do that, but as you say, the administrative problems would be difficult. It is more likely that a call to the dispatcher would get resources dispatched quicker, but that an ability to store and forward on the scene digital media files could be created for intel purposes. len From: Art Botterell [mailto:acb@incident.com] Thanks, John. In addition to its intel value, that article illustrates an important point: The majority of victim rescues after an earthquake (and in most major disasters) are performed by other victims and bystanders, not by official responders. While it's necessary for administrative purposes to distinguish between the response community and the larger community it serves, major incidents tend to blur that boundary at the practical level, especially during the first crucial hours. So while it's important to improve communications among "first responders" (however that term is defined, and it's a controversial question) that's still not the whole story. The public is the largest and most influential responder there is, and we need constantly to be thinking about how it fits into our systems on those days when business isn't as usual.
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