Fwd: [CAP] The "User Experience" of Warnings in E AS

[Rex Brooks <rexb@starbourne.com>]

HI Everyone,

I think  this message has some significant points we need to be aware 
of as we collect issues related to the CAP work we will take up again.

Cheers,
Rex



>From: Art Botterell <acb@incident.com>
>To: cap-list@lists.incident.com
>Date: Thu, 8 May 2008 19:29:36 -0700
>Subject: [CAP] The "User Experience" of Warnings in E
>	AS
>X-BeenThere: cap-list@lists.incident.com
>List-Id: Common Alerting Protocol Public Discussion
>	<cap-list.lists.incident.com>
>List-Unsubscribe: <http://eastpac.incident.com/mailman/options/cap-list>,
>	<mailto:cap-list-request@lists.incident.com?subject=unsubscribe>
>List-Archive: <http://eastpac.incident.com/pipermail/cap-list>
>List-Post: <mailto:cap-list@lists.incident.com>
>List-Help: <mailto:cap-list-request@lists.incident.com?subject=help>
>List-Subscribe: <http://eastpac.incident.com/mailman/listinfo/cap-list>,
>	<mailto:cap-list-request@lists.incident.com?subject=subscribe>
>Sender: cap-list-bounces@lists.incident.com
>X-Nonspam: Statistical 62%
>
>Apologies for cross-posting myself, but I think these questions are 
>going to be important to the whole CAP community, not just 
>broadcasters... - Art
>
>http://www.incident.com/blog/?p=50
>----------------------------------
>The User Experience of Warnings in EAS
>May 8th, 2008
>
>In the runup to the May 19th EAS Showdow um Summit in Washington, 
>DC, most of the discussion has focused on the nuts and bolts of 
>moving the nations broadcast alerts across digital networks based 
>on CAP.
>
>But CAP only defines the information payload of a warning. It 
>doesnt specify how that information should be presented over HD 
>radio, digital TV, computers, PDAs, digital signage or any of our 
>various other windows into the infosphere.
>
>This is going to become a crucial question in the very near future, 
>I think. As digitization drives broadcast content onto ever more 
>diverse platforms were going to need to give these 
>presentation/user interface issues as much attention as we have to 
>transport/relay-network design.
>
>We may want to develop some common elements consistent visual, 
>aural, even tactile (e.g., portable device vibrator cadences) cues 
>that one might almost call branding elements to ensure that 
>emergency alerts have a degree of consistency across all media. 
>Otherwise we risk letting diversity deteriorate into confusion.
>
>The Australians have made an interesting foray in that direction 
>with their Standard Emergency Warning Signal (SEWS) basically a 
>standard sounder that can be used consistently over broadcast, 
>wireless, wireline and even acoustical (siren and public address) 
>delivery systems. However they havent tried yet to set a comparable 
>standard in the visual or other domains.
>
>Last year the FCCs cellular alerting advisory committee (the 
>CMSAAC) took a few first steps toward designing a consistent user 
>experience for a basic text-messaging interface.
>
>But as we start talking about digital television and HD radio and 
>the things that lie beyond them, were going to need to bring some 
>real world-class user-interface expertise to bear alongside our 
>enormous pool of transmission engineering experience.
>
>The Common Alerting Protocol (CAP) provides a rich standard data 
>payload that can be presented hopefully consistently over all 
>media, broadcast and otherwise. But the details of how best to 
>present that richer message are still to be determined and require 
>immediate skilled attention.
>_______________________________________________
>This list is for public discussion of the Common Alerting Protocol. 
>This list is NOT part of the formal record of the OASIS Emergency 
>Management TC.  Comments for the OASIS record should be posted using 
>the form at 
>http://www.oasis-open.org/committees/comments/form.php?wg_abbrev=emergency
>CAP-list mailing list
>CAP-list@lists.incident.com
>http://eastpac.incident.com/mailman/listinfo/cap-list
>
>This list is not for announcements, advertising or advocacy of any 
>particular program or product other than the CAP itself.


-- 
Rex Brooks
President, CEO
Starbourne Communications Design
GeoAddress: 1361-A Addison
Berkeley, CA 94702
Tel: 510-898-0670