HumanML and VoiceXML etc

[s.livingstone@btinternet.com]

Has anyone had any thoughts on how this could potentially work with VoiceXML.

What kind of technologies are availabel that coudl link these together? For example, someone phoning your company and some "mood detection" software combining VoiceXML and HumanML to determine priority and call types? I imagine it is pretty easy to determine "angry" and "relaxed", but not sure what else? I guess keywords used by the caller could be used to determine the mood.

I don't know much about the "mood detection" software and in some cases it sounds pretty ridiculous, but i am guessing that someone has done something with it?

cheers,
steven