Re: [office] JIRA: please do not close issues without setting aresolution first

[Eike Rathke <erack@sun.com>]

Hi Robert,

On Friday, 2009-07-17 14:42:51 -0400, Robert Weir wrote:

> For open issues, I'd agree.  But we said that we would only open JIRA 
> issues that were genuine issues.  So a "New" JIRA issue that is found to 
> be a duplicate, or a discussion chatter, etc., goes directly from New to 
> Close states.  There are several hundred more like that, and I don't think 
> I want to go through the extra steps of opening taking each one through 
> the Open and Resolve state changes.

Ah, you can't set a resolution on a New but not Opened issue ... well,
be it.

> That would generate a lot of useless traffic to the list as well.

IMHO the tracker mails should go to a different list anyway. In the
meantime I filter all issue tracker mails to a different folder to be
able to read this list ... poor folks who want to skim the archive.

> > Reason is that closed but unresolved issues still appear in the personal
> > lists of assigned and even open (yes) issues, though not in the global
> > Closed list. It appears that one can change that only by reopening the
> > issue, set a resolution and close it again.
> >
> 
> Hmmm... I see that the Closed issues still remain assigned to a person. 
> But that is OK, right?

Sure, that's fine.

> It just indicates the last person who owned the 
> issue.  You could define a new filter that looks for only ones assigned to 
> you in the New or Open states.

Of course I already created a "my Actives" filter ;-)

> The default filter for the front page, when you click on a TC member's 
> name shows all issues, regardless of Status, where the Resolution is 
> "unresolved".

That's "just" ugly and makes that link useless, but what bothers me is
that they also show up in my "Assigned Open Issues", I could live with
that, but they also show up in
http://tools.oasis-open.org/issues/browse/OFFICE under "Open Issues"
(not the "Project Summary" Open), see Trivial issues for example, which
leaves a completely wrecked impression.


> > If there's another way I would be delighted to know..
> > 
> 
> Unfortunately, when I go directly from, New to Close state, JIRA does not 
> allow me to set a resolution of any kind.  So the issue remains 
> "unresolved", even though status is "Closed".  This is unfortunately.

I'd call it a bug in JIRA's work flow not being able to set a resolution
when closing a non-open issue (I find it silly that a new issue isn't
open anyway, but ...)


> One thing we can do, once we catch up on the comments, is filter to show 
> only Closed/Unresolved issues and then issue a bulk operation to reopen 
> the issues, then open them, then resolve then, then close them  We have 
> 852 currently in the Closed/Unresolved state, so that would result in 3408 
> emails to the list.   That's not good, but this could be done some 
> weekend.  But it might be easier to simply redefine the filters on the 
> project's home page.

If that's possible it would be best.

  Eike

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