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Subject: Re: Draft follow-up survey (NEED RESPONSE)
Come on, folks! We need to get moving here. We're
supposed to have this survey COMPLETED by September 1
and we wanted to allow a three week response period.
We need these results for the F2F we just scheduled.
PLEASE read this over and send email to the mailing
list. You can't all be on vacation. I have exchanged
email with some of you recently. Even if you just
say "This is great! Let's tweak it and use it." that
would be helpful.
PLEASE respond ASAP. I have asked OASIS to start
reviewing this draft. If we can get them the final
version by next Wednesday or Thursday, we should
be OK.
Thanks,
Steve
-------- Original Message --------
Subject: Draft follow-up survey
Date: Thu, 24 Jul 2003 17:52:00 -0400
From: Steve Hanna <steve.hanna@sun.com>
To: PKI TC Survey SC <pki-survey@lists.oasis-open.org>
At the end of this message, I have included a first draft
of the August 2003 follow-up survey. Please review this
and send comments to this email list. Note that I have
marked a few questions and comments with ***.
Please remember to review the list of obstacles to see
if there are any more questions we should ask.
Thanks,
Steve
-------------
OASIS PKI TC Follow-up Survey on PKI Obstacles
In June 2003, the OASIS Public Key Infrastructure (PKI)
Technical Committee conducted a survey to identify the
biggest obstacles to PKI deployment and usage so that
they can be addressed. Results from this survey are
available at http://www.oasis-open.org/...
The PKI TC has prepared this follow-up survey, which
aims to clarify and better understand the obstacles
identified in the earlier survey. This survey will
only be active from August 11 through September 1.
In late September, the PKI TC will gather to review
the survey results and agree on steps to address the
obstacles identified. Anyone who completes this
survey will receive a copy of our report on this
survey and a copy of our action plan.
But first we need your help. Please complete this
survey. Together, we can help make PKI better.
*Privacy*
To respect your privacy, responses will be kept confidential and only
reported in aggregate form. However, your individual response will be
used by OASIS PKI TC members and OASIS staff members in tabulating our
results. If you choose to provide your email address, we will send you
a copy of the survey results and invitations to participate in future
surveys conducted by the OASIS PKI TC. Your email address will not be
used for any other purposes or disclosed to anyone outside of OASIS.
Please note that by submitting your answers to this survey, you
consent to the transfer of data outside of your home country to
members of the OASIS PKI TC and OASIS staff members.
1) Please enter your email address. This answer is required. It is
necessary to correlate your answers to this survey with your
answers to the last survey. However, it will only be used as
described in the Privacy statement above.
_______________________
*Applications*
2) Document Signing
Document Signing had the highest ranking of all applications
in our previous survey. But Document Signing is a broad term.
Please indicate the importance to you of these three types
of Document Signing:
Not Important Important Most Important
Signing Electronic Forms () () ()
(generally not
legally binding)
Signing Contracts () () ()
(legally binding)
Signing Documents before () () ()
Dissemination (so
recipients can verify
their source and integrity)
*Using Points to Indicate Relative Importance*
For many questions below, we will ask you to allocate 10 points
among a set of items. Why? We want you to indicate how important
the items are relative to each other, in your opinion.
If you prefer to use 100 points for one set of items (or some
other number of points), that's fine with us. We will normalize
your point totals.
3) Obstacles
Please use the point system described in the previous paragraph
to indicate which of these obstacles to PKI deployment and usage
are most important, in your view.
Note that this list includes several obstacles that were frequently
listed as an Other Obstacle by respondents to our previous survey.
Software Applications Don't Support It ___
Costs Too High ___
PKI Poorly Understood ___
Poor Interoperability ___
Hard to Get Started - Too Complex ___
Hard for End Users to Use ___
Lack of Management Support ___
Too Much Legal Work Required ___
Hard for IT to Maintain ___
Insufficient Need ___
Enrollment Too Complicated ___
Smart Card Problems ___
Revocation Hard ___
Standards Problems ___
Too Much Focus on Technology, Not Enough on Need ___
*Detailed Analysis of Obstacles*
The last survey included several broad obstacles that we must
understand in more detail before we can address them. Here we
ask you to provide more detail about the four obstacles that
were most highly ranked in responses to the previous survey.
4) Software Applications Don't Support It
Many respondents to our previous survey indicated that
"Software Applications Don't Support It" is an obstacle
to PKI deployment and usage. If you believe that it is
not an obstacle, please skip to question 5.
a) Which of these software applications most critically needs
improvements in PKI support?
Please allocate 10 (or more) points.
Document Signing ___
Web Server Security ___
Secure Email ___
Web Services Security ___
Virtual Private Network ___
Single Sign On ___
Secure Wireless LAN ___
Electronic Commerce ___
Code Signing ___
Secure RPC ___
Other Application ___
b) Please tell us whether the applications you indicated above
typically are completely lacking in PKI support or have some
PKI support, but that support is insufficient. If the support
is insufficient, in what way?
_______________________________________________________
_______________________________________________________
_______________________________________________________
***This seems like it might be a bit too much detail.
Couldn't we do this research ourselves? Maybe not.
c) Do you have any specific suggestions for things the PKI TC
(or others) could do to help improve application support?
_______________________________________________________
_______________________________________________________
_______________________________________________________
5) Costs Too High
Many respondents to our previous survey indicated that
"Costs Too High" is an obstacle to PKI deployment and usage.
If you believe that it is not an obstacle, please skip to
question 6.
a) Which of these costs are most problematic in PKI deployment and
usage?
Please allocate 10 (or more) points among these items to indicate
which
of these costs are most problematic in PKI deployment and usage.
Cost of Initial System Design ___
Cost of Software Acquisition ___
Cost of Secure Facilities ___
Cost of Software Integration ___
Cost of Training ___
Cost of Cross-Certification ___
Non-technical Setup Costs (e.g. legal & CPS) ___
Cost of Smart Cards and Readers ___
Cost of Initial Certificate Issuance ___
Cost of Support Contracts ___
Cost of End-User Support ___
Cost of On-going Operations ___
Other Costs (describe below) ___
Other Costs: _________________________________________________
b) Would you say that these cost problems are largely eliminated
if the number of users involved is large (amortizing large fixed
costs)?
() Yes
() No
***Can't we conclude this ourselves? Is it important that we ask this?
c) Do your comments about costs pertain primarily to outsourced PKI
services, in-house PKI, or both?
() Outsourced PKI
() In-house PKI
() Both
d) Do you have any specific suggestions for things the PKI TC
(or others) could do to help reduce costs?
_______________________________________________________
_______________________________________________________
_______________________________________________________
6) PKI Poorly Understood
Many respondents to our previous survey indicated that
"PKI Poorly Understood" is an obstacle to PKI deployment
and usage. If you believe that it is not an obstacle, please
skip to question 7.
a) Here is a list of parties often involved in PKI deployment
and usage. Please allocate 10 (or more) points among these
items to indicate where greater PKI understanding is most
needed.
Senior Management ___
IT Management ___
IT Staff ___
Users ___
Vendors ___
7) Poor Interoperability
Many respondents to our previous survey indicated that
"Poor Interoperability" is an obstacle to PKI deployment
and usage. If you believe that it is not an obstacle, please
skip to question 8.
a) Where do the most serious interoperability problems arise?
Please allocate 10 (or more) points among these items.
Certificate Issuance ___
Certificate Revocation ___
Smart Card ___
Operating System ___
Server Software ___
Application-Smart Card ___
Application-Certificate ___
Cross-Certification ___
Other (describe below) ___
Other: _______________________
b) Interoperability is an especially complex area. Please
describe any interoperability problems you want to
highlight and offer any suggestions you may have for
addressing them.
_______________________________________________________
_______________________________________________________
_______________________________________________________
8) Other Comments or Suggestions
If you have any other comments or suggestions to offer,
please feel free to do so here. We are especially interested
in hearing your thoughts on how to address the obstacles
listed in this survey. We will consider your comments carefully.
You may also email comments to the PKI TC co-chairs at
pki-tc-chair@lists.oasis-open.org. These comments will be
passed on to the rest of the TC after any identifying
information has been removed.
NOTE: We have saved any comments you supplied in response
to the previous survey. Those comments will also be considered.
_______________________________________________________
_______________________________________________________
_______________________________________________________
S/MIME Cryptographic Signature
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