RE: [regrep-semantic] Ontology for IT Services Management

[cmattocks@metlife.com]

Rajesh :
First thanks for declaring interest:

ISO 20000 is essentially a 'fast track' adoption of BS 15000 which in turn is related to the ITIL guidelines for IT Service Management, as in -.

• ITIL (which I contributed to when working on UK Gov projects) sets out the best practices that enable enterprises to achieve the quality of IT Services management required by British Standards Institute BS 15000.

		ITSMF has lots of info http://www.itsmf.com/

• BS 15000 sets the standards that IT Services management processes should aim (as in aiming to be at level 4 CMM for software development) for, and objectively tests that best practices really have been adopted.

		http://www.bsi-global.com/index.xalter


Carl Mattocks
Consultant : ITIL  Application Knowledge Management
MetLife 732 893 4170

'Always look on the bright side of life' Monty Python

"Rajesh Koilpillai" <rajesh@infravio.com>

"Rajesh Koilpillai" <rajesh@infravio.com> 12/07/2005 01:19 AM

To: cmattocks@metlife.com cc: Subject: RE: [regrep-semantic] Ontology for IT Services Management

Hi Carl,

Are the ISO 20000 documents available for public consumption? Where do I get
more information on the topic?

Most of the sites seem to carry only limited information.

Thanks,
- Rajesh Koilpillai

-----Original Message-----
From: cmattocks@metlife.com [mailto:cmattocks@metlife.com] 
Sent: Wednesday, December 07, 2005 1:34 AM
To: regrep-semantic@lists.oasis-open.org
Subject: [regrep-semantic] Ontology for IT Services Management

This is an open solicitation for support to help create an OWL Ontology for
IT Services Management. The outcome will be two-fold :
- Define how the objects of IT Services Management (as defined by ISO 20000)
are related to each other (e.g. same as, disjoint).
- Specify an ebxml Registry profile that identifies how this Ontology is
used to classify 'Web Services etc'

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