Most of the meeting will focus on the latter (Cloud
Profile).
Please be prepared to discuss candidate symptoms (and prescriptions)
emitted from different business functions. Pick your favorite business
function and “have at it”!
Below is a list of business functions (stolen from a
McDonald’s website). I’ve organized into two columns –
Cloud Consumer & Cloud Provider.
|
Function
|
Consumer symptoms/prescriptions
|
Provider symptoms/prescriptions
|
|
Accounting-Payables
|
|
Symptom: Invoice for XXXX
service
Elements needed in Symptoms
are:
-
Service identifier
-
Service
description
-
Duration of
service being billed
-
Amount
-
Unit (dollars,
etc)
-
Due date
|
|
Accounting-Receivables
|
Symptom: Paid Invoice for XXXX
service
Elements needed in Symptoms
are:
-
Same as Invoice above
-
Amount Paid
|
|
|
Accounting-Pricing/Estimating
|
|
Symptom: Estimate of XXXX
service
Elements needed:
-
Same as Invoice
|
|
Accounting-Costing
|
|
Internal Symptom: Cost of XXXX
service
Elements needed:
-
List of items in
the service
-
Materials cost per
item
-
Labor cost per
item
-
Overhead cost per
item
|
|
Communications-Corporate
|
|
Symptom: Our support staff
will be ‘on leave’ for the Holidays, Dec 24 & 25.
Elements:
-
Message
-
Category (hours-of-operation,
safety, new-service-announcement, etc)
-
Date of
applicability
|
|
Communications-Customer
|
|
Symptom: Release 11 of service
XYZ is now available.
Elements:
-
Message
-
Category (hours-of-operation,
safety, new-service-announcement, etc)
-
Date of applicability
|
|
Communications-Partner
|
|
|
|
Corporate Tax
|
|
|
|
Customer Satisfaction
|
Symptom: Interfaces are
difficult to use in Service XYZ release 11
Elements:
-
Service identifier
-
Service
description
-
Message
-
Satisfaction
(excellent, good, fair, poor)
I’m thinking of this
as different from SLAs. Almost like a quality survey card.
|
|
|
Product Engineering/Development
|
|
|
|
Environmental Affairs
|
|
Internal symptom: Disposing of
Server Rack 123
Elements:
-
Hardware
identifier
-
Hazardous
chemicals reference
|
|
Energy
|
|
symptom: Service XYZ consuming
100 KW/H of energy
-
Service identifier
-
Consumption rate
-
Consumption total
-
Energy blend
|
|
Facilities
|
|
|
|
Government Relations
|
|
|
|
Human Resources
|
|
|
|
Information Services (might be the same as Engineering for
Cloud Provider?)
|
|
|
|
Insurance
|
|
|
|
Legal
|
|
|
|
Marketing
|
|
|
|
Purchasing
|
|
|
|
Quality Assurance
|
|
|
|
Operations/Infrastructure
|
|
|