The Password Plague - Interesting Article on the cost of passwordsupport

["Orchard, David" <dorchard@jamcracker.com>]

ed: Interesting article justifying SSO and SAML

"Who knew that managing passwords could be so unbelievably expensive? Boeing
did." 

An interesting article which includes costs to justify SSO.

"consider that an employee forgets his or her password an average of four
times a year, and each call to a corporate helpdesk to reset a password
costs $14 to $25, according to Gartner"
 
 http://www.zdnet.com/intweek/stories/news/0,4164,2782838,00.html

Dave Orchard
XML Architect
Jamcracker Inc.,    19000 Homestead Dr., Cupertino, CA 95014
m: 604.908.8425    f: 408.725.4310

www.jamcracker.com - Sounds like a job for Jamcracker.