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Subject: RE: [soa-rm-ra] definition of SLA
Hi Steve, Can you distribute your article to interested parties on the RA list? IEEE wants us to buy the article. Danny --- "Jones, Steve G" <steve.g.jones@capgemini.com> wrote: > > I'm checking our ITIL and support guys around what > they use as the > definition of SLA. I had an IEEE paper published in > 2005 called "Toward an > acceptable definition of service" that talked a bit > around SLA and policy. > (http://doi.ieeecomputersociety.org/10.1109/MS.2005.80) > > > > Steve > > > > > > From: Ken Laskey [mailto:klaskey@mitre.org] > Sent: 23 January 2007 03:41 > To: soa-rm-ra@lists.oasis-open.org > Subject: [soa-rm-ra] definition of SLA > > > > This will probably need to be tackled at some point > and I have the question > biting me now. Is there an accepted definition of a > service level > agreement? How would we define it? For what > purposes is it used? When > should someone care? > > > > Answer these and I have more questions? > > > > Ken > > > > ---------------------------------------------------------------------------- > -------------- > > Ken Laskey > > MITRE Corporation, M/S H305 phone: 703-983-7934 > > 7515 Colshire Drive fax: > 703-983-1379 > > McLean VA 22102-7508 > > > > > > > > > > > > > > This message contains information that may be > privileged or confidential and is the property of > the Capgemini Group. It is intended only for the > person to whom it is addressed. If you are not the > intended recipient, you are not authorized to read, > print, retain, copy, disseminate, distribute, or > use this message or any part thereof. If you receive > this message in error, please notify the sender > immediately and delete all copies of this message. > ____________________________________________________________________________________ Expecting? Get great news right away with email Auto-Check. Try the Yahoo! Mail Beta. http://advision.webevents.yahoo.com/mailbeta/newmail_tools.html
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