Re: [soa-rm-ra] Diagramming trust

[Duane Nickull <dnickull@adobe.com>]

Title: Re: [soa-rm-ra] Diagramming trust

Okay – here are some examples. Take these and break them down:

1. I booked a flight through my travel agency.  They also book me a hotel.  I get on the plane because I have trust that the hotel will honor the reservation and not surprise me with the fact that the room has no bathroom.  This is based on a shared conceptualization of what a “hotel” room is combined with a “trust” that they would have told me if otherwise.
   

2. I stand at the corner of a street waiting to cross.  I trust that all the drivers of cars whizzing by me will not run into me on purpose, even though I know none of the other drivers or have ever seen them drive.

3. When I buy insurance, I trust that the insurer will honor any commitments they have made to me if my house gets burgled.  OTOH, I trust them less than the driver of the cars even though they have made promises to me in writing and I have never met the drivers of those cars. 

I have no emotions whatsoever when it comes to the hotel room or the drivers of the cars.  I generally dislike the insurance companies yet I still decide to to business with them.  Why?

D


On 4/4/09 9:57 AM, "Francis McCabe" <frankmccabe@mac.com> wrote:

> Actually, I am not sure.
>
> We have consistently declared that trust is inherently an internal 'emotion' :)
>
> That means that trust is not actually a relationship but is a private proposition.
>
> Also, we need to find a way to draw this stuff in UML
> On Apr 4, 2009, at 9:21 AM, David E. Ellis wrote:
>
> > Ken, Frank, Rex
> >  
> > I believe this is a better evaluation of trust since it is always from the Service consumer perspective to initiate.  That said, the Service Provider has to trust aspects of the interaction also.
> >  
> > We also need to accurately discuss the way the Service provider Adopts Goal.
> >  
> > Dave
> >  
> > <Trust detailed.ppt>
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