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Subject: Re: [soa-rm] shared services comments
A question is whether Enterprise is just a (U.S.?) government thing or whether it has a wider value. I tend to agree with Martin that Enterprise is a collection of Organizations; in another venue, I’ve offered An Enterprise is a collection of Organizations that over time evolves to better coordinate activities to the mutual benefits of the participating Organizations. Michael will scream (and with some justification) that there are service contracts to be adhered to that are much less soft. But the question is always what can be enforced. Government agency to Government agency enforcement is notoriously weak. But even commercial instances can be problematic. Two examples: - I had experience where the terms offered by a very large company would have bankrupted the company if those terms were fully enforced. It turned out the company had considerable leverage in getting the terms renegotiated. - My daughter got a new phone a couple months ago and the screen no longer works. Her SLA when she bought the phone included a one-year warranty. However, when she went to get “service" under the warranty, she was told that when she returned the broken phone that the factory would make a judgment on whether she had done anything to void the warranty; if they judge she had, they would charge her the full price of the phone. She seems to have little in the way of recourse to enforce what seemed like a straightforward right under the SLA. So we are back to our ecosystem which is a lot more human than software, and that is often where the complexities originate. Ken ------------------------------------------------------------------------------
Dr. Kenneth Laskey MITRE Corporation, M/S F510 phone: 703-983-7934 7515 Colshire Drive fax: 703-983-1379 McLean VA 22102-7508
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