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Subject: Re: [soa-rm] shared services comments
The last point falls under the category of if you are going to screw up, do it on a grand scale beyond which you can be held commensurately liable. One consumer can collect damages from a provider but if there are a million claimants, the provider goes (or can threaten to go) bankrupt and the aggrieved consumers get to fight over the carcass. This is true for any business and no SLA or service contract I know of can promise more. Recall, the SOA-RAF discusses a balance between trust and risk with no guarantees. Ken
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