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Subject: OASIS TC Call for Participation (2)


OASIS members:

A second OASIS technical committee is being formed today. The Customer
Information Quality TC has been proposed by Ram Kumar, Cognito, Inc; Vincent
Buller, AND Data Solutions; John Bennett, Parlo.com; and Graham Lobsey,
Cognito, Inc. The request for a new TC meets the requirements of the OASIS
TC process, and is attached below. The purpose and goals of the committee
are below.

To become a member of this new TC you should notify Ram Kummar, the
committee chair, of your interest, and participate in the first meeting. For
the procedure for joining after the first meeting see the TC process at
http://www.oasis-open.org/committees/process.shtml

I have created a mail list, entity-resolution, for the committee
discussions. OASIS members who are interested in participating in this
committee should subscribe to the CIQ list by sending a message to
ciq-request@lists.oasis-open.org with the word "subscribe" as the body of
the message.

</karl>
============================================================
Karl F. Best
OASIS - Director, Technical Operations
978.667.5115 x206
karl.best@oasis-open.org  http://www.oasis-open.org


TECHNICAL COMMITTEE ON CUSTOMER INFORMATION QUALITY

STATEMENT OF PURPOSE

The objective of the Technical Committee (TC) on Customer Information
Quality (CIQ) formed by OASIS is to deliver XML standards for customer
profile/information management to the industry. Research tells us that it is
much more cost effective to retain and invest in our existing customer base
than to build or buy market share. One customer lost through ineffective
marketing means a massive expenditure on acquiring new customers to make up
the lost revenue. This is more apparent as we move into the e-business
environment. The Internet has created the need to
rethink the issue of customer profile/information management for many, if
not most, large organisations. In the highly competitive world being driven
by dot-coms, organisations have to provide customers, vendors, and potential
employees with accurate, up-to-date on-line information. Customer data forms
the foundation to build effective customer
relationships. To be effective, customer data must meet the highest possible
standards of both quality and integrity. Therefore, customer
information/profile management is critical.

Many XML standards have been developed for various applications. But despite
the realisation by organisations on the importance of customer relationship
management particularly due to the potential of e-business, no XML standards
for customer profile/information management have been developed. Despite the
exponential growth of the Internet that is shaping the way we do our
business, no standard for managing customer profile/information has been
developed yet. This technical committee aims at delivering these standards.


LIST OF DELIVERABLES AND PROJECTED DATE

Deliverables	Projected Date
--------------------------------------------------------
Unification of NAML with ANDís address structures 				February 25, 2001

Release of a preliminary draft on the specifications (document and
DTD/Schemas) of NAML to the CIQ mailing list
	March 25, 2001


LANGUAGE IN WHICH THE TC WILL CONDUCT BUSINESS: English

DATE, TIME AND PLACE OF THE FIRST MEETING

Date 		:	December, 2000
Time		:	10:30am
Venue		:	GCA Conference, Washington DC

TC MEMBERS

Ram Kumar        Cognito, Inc        rkumar@msi.com.au      Chairman
Vincent Buller   AND Data Solutions  vincent.buller@and.com	Co-Chairman
John Bennett     Parlo.com           john@parlo.com
Graham Lobsey    Cognito, Inc        globsey@msi.com.au

DISCUSSION LIST

Customer Information Quality (CIQ) - CIQ@lists.oasis-open.org


PROPOSED MEETING SCHEDULE FOR THE FIRST YEAR
Date           Time      Meeting Type  Location  Participants
------------------------------------------------------------------------
Nov 10, 2000   TBA       Conference Call	        -			CIQ TC
Dec 15, 2000   10:30am   Face-to-Face	GCA Conference,
							Washington DC		CIQ TC
Jan 15, 2001   TBA       Conference Call	        -			CIQ TC
Feb 15, 2001   TBA       Conference Call	        -			CIQ TC
Mar 15, 2001   TBA       Conference Call	        -			CIQ TC

NAME OF MEETING SPONSORS

*  OASIS will sponsor the first conference call
*  Cognito will sponsor the travel of Ram to Washington DC
*  AND to sponsor the travel of Vincent Buller to Washington DC





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