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Subject: New Issue - Conceptual - Citizen Empowerment Framework
Line 1016. We must not forget businesses (even in a section with this heading). I suggest a rewording :-
“The key shift is to think of service delivery not as something which is done by government to citizens and businesses, but as something in which they are active co-creators of services - or even where public services are delivered directly citizen-to-citizen, with no or minimal government involvement.”
Regards
Nig
Nig Greenaway
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