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Subject: Please welcome our new Member Services Manager - Scott McGrath
Dear OASIS Members and XML.org Sponsoring Organizations, Please join me in welcoming the newest member of the OASIS team, Scott McGrath, who will serve as Member Service Manager. In this position, Scott will have responsibility for member satisfaction, activity coordination and communication. Serving as the primary point of contact for Consortium members, Scott will ensure an accurate and timely response to member requests, and will develop and direct projects related to OASIS' member activities. Scott brings to OASIS more than 10 years experience developing the customer service systems and staff in the US, most recently with the world's 2nd largest member organization, the American Automobile Association. As senior liaison between members, all AAA business units and suppliers/contractors, Scott served as ombudsman, mediator and conflict resolution expert, supervised mediation and quality measurement staff, executive service call center, and correspondence staff and developed quality tracking, measurement, reporting/organizational learning systems. Scott also brings a wealth of experience in developing database-driven business systems and service quality assessment/management systems. Further, he has more than six years' experience in supporting tradeshows, conferences and events and has served as a senior industry liaison. Scott starts today, and will be operating out of both his home office and the new OASIS offices until 1 January 2000, when the OASIS offices officially open. You may contact Scott at scott@oasis-open.org. Scott's telephone number will be available within the next few days. We are very pleased to have Scott on board. Please join me in welcoming Scott to OASIS. Regards, Laura Laura Walker Executive Director ======================================================= OASIS Organization for the Advancement of Structured Information Standards OASIS Post Office Box 455 Billerica, MA 01821 +1 978 439 9035 (US & Int'l Voice) +1 978 758 8138 (US & Int'l Mobile) +1 978 667 8239 (US & Int'l Fax) +1 877 645 7352 (US Only - Locator/VoiceMail/Fax) mailto:lawalker@oasis-open.org OASIS http://www.oasis-open.org XML.org http://xml.org THE XML COVER PAGES http://www.oasis-open.org/cover/ ebXML http://www.ebXML.org CGM Open http://www.cgmopen.org
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