[announce] Arbortext Receives Computerworld’s Innovative Technology Awards 2002

[PG Bartlett <pgb@arbortext.com>]

Arbortext Receives Computerworld’s
Innovative Technology Awards 2002

Inaugural Customer Choice Awards recognizes progressive 
vendors that provide continuous and measurable value 
through innovation


ANN ARBOR, Mich., October 1, 2002 -- Arbortext, Inc., the 
only global provider of XML-based multichannel publishing 
software, today announced that Computerworld presented one 
of its Innovative Technology Awards to Arbortext for its 
work with US Airways in pioneering more efficient aircraft 
service and maintenance processes.

Computerworld’s inaugural annual customer choice awards 
recognize excellence and innovation in technology 
applications for business operations that result in better 
business processes and reduced costs. US Airways was 
delighted to nominate Arbortext for its ability to help 
improve aircraft maintenance processes and shorten downtime. 

“Arbortext provided a solution that helped US Airways reduce 
aircraft maintenance time by reducing the time spent 
searching for information by as much as 80 percent,” 
said Stanley Davis, manager of electronic publications at 
US Airways. “In an industry which relies on efficient 
aircraft utilization, quicker and more effective maintenance 
adds valuable flight minutes to the day.”

Information technology customers nominated more than 200 
technology vendors for consideration in the 2002 awards. 
A 15-person panel of industry luminaries then evaluated 
vendors’ technology for originality, successful 
implementation, proof of continuous value, enhanced 
competitive edge, and improved business or technology 
operations. The award criteria included demonstrable 
value to corporate IT operations in Fortune 1,000 
companies.

“It’s an honor to receive this award on behalf of our 
work with US Airways,” said Ray Schiavone, chief executive 
officer of Arbortext. “We admire US Airways’ strategic 
vision that revamped service and maintenance processes to 
achieve efficient management of its aircraft fleet.”

The Innovative Technology Awards 2002 winners are published 
in Computerworld’s September 23, 2002 issue. Among the ten 
award winners are IBM and Software AG.

About Arbortext 
Arbortext is the only global provider of XML-based multichannel 
software that enables the creation, editing and publishing of 
information to multiple media types  Web, print, CD-ROM, wireless
from a single source of content. Shipping since 1991, Arbortext’s 
standards-based software supports technical publishing, reference 
publishing and business publishing applications that enable 
enterprises to provide more accurate, cost-efficient, complete, 
timely, consistent and usable information on all media. 
Arbortext’s software is installed at over 300 large multinational 
organizations. Current customers include American Express 
Financial Services, Audi, Boeing, British Aerospace, Caterpillar, 
DaimlerChrysler, Ericsson Telecom, Ford, General Electric, GM, 
IBM, International Thomson Publishing, Lucent, Nokia, Nortel 
Networks, PeopleSoft, Pfizer, Qantas, Ricoh, Sun Microsystems, 
United Airlines, Volkswagen, Volvo and West Group. Arbortext is 
a founding member and active participant in the XML Activity of 
the World Wide Web Consortium (W3C). Headquartered in Ann Arbor, 
Michigan, USA, Arbortext has offices around the world. For more 
information please visit http://www.arbortext.com.

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