McDATA Raises the Customer Support Bar with Customized Training Materials Using Arbortext Enterprise Publishing Software

["Beth E Ambaruch" <bambaruch@arbortext.com>]

McDATA Raises the Customer Support Bar with Customized Training
Materials Using Arbortext Enterprise Publishing Software 

Publishing solution helps leading storage networking provider offer
better service for less cost

ANN ARBOR, Mich., January 11, 2005 - Arbortext, the leading provider of
Enterprise Publishing Software, today announced its software will serve
as the cornerstone of an Enterprise Publishing application that delivers
customized technical manuals in support of customers, OEM partners and
resellers for McDATA Corporation (Nasdaq: MCDTA/MCDT), the leading
provider of storage networking solutions.  Using Arbortext Enterprise
Publishing Software, McDATA will improve access to its information,
slash publishing costs, and reduce production and publication cycle
times.

Customers and business partners need fast turn-around on customized
training manuals, marketing collateral and support material. Arbortext
software enables McDATA to create content that can be reused, repurposed
and automatically republished to many audiences, in many languages and
in many media formats.

"We view our enterprise publishing capabilities as a strategic asset.
You can't just tell customers they are the highest priority, you have to
demonstrate it," said Ginny Ward, Manager Technical Communications at
McDATA Corporation.  "Arbortext provided us with the solution to create
and publish materials that support our expanding product and service
offerings enabling us to focus on creating content that can be reused
rather than spending time searching for and retyping content that
already exists.  This alone helps us automate much of our publishing
process, ultimately saving time and money."

"Many technology companies need to tackle the challenge of dynamically
publishing documentation for their network of global partners and
resellers," said Raymond Schiavone, President and CEO for Arbortext.
"Arbortext Enterprise Publishing Software allows for on-demand
publishing so that customers and partners have a seamless interface to a
company's technical publication system.  We're proud to be helping
McDATA realize a content publishing strategy that reinforces its
leadership position."

Other technology companies using Arbortext Enterprise Publishing
Software include Documentum (a division of EMC), Fujitsu, Hewlett
Packard, IBM, Oracle, Ricoh, SAP Software AG, Sun Microsystems and SAS.

About Arbortext   (www.arbortext.com)
Arbortext is the leading provider of Enterprise Publishing Software that
enables organizations to create and automatically publish large amounts
of information, such as technical manuals, pharmaceutical product
information, legal information and software documentation.  Enterprises
around the world use its software to publish in multiple languages to
multiple audiences in multiple hardcopy and electronic output formats.
Arbortext's software is installed at over 1,400 organizations worldwide.

Current customers include American Express Financial Services, Audi,
Boeing, Bombardier, British Aerospace, Caterpillar, DaimlerChrysler,
Ericsson Telecom, Ford, General Electric, GM, IBM, International Thomson
Publishing, Lucent, Nokia, Nortel Networks, Oracle, Pfizer, Ricoh, Sun
Microsystems, Toyota, United Airlines, Volkswagen and Volvo. Arbortext
is a founding member and active participant in the XML Activity of the
World Wide Web Consortium (W3C). Headquartered in Ann Arbor, Michigan,
USA, Arbortext has offices around the world.

# # #

Contact: 	Beth Ambaruch, APR	 
	  	Arbortext, Inc.
	  	+1 734.327.6014
	 	bea@arbortext.com 

		Press room:
http://www.arbortext.com/html/press_room.html