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Subject: OASIS Member News: e-SAP goes live in Tower Hamlets
FOR IMMEDIATE RELEASE: e-SAP goes live in Tower Hamlets The deployment of e-SAP is a major milestone for the NHS Care Records Service in London; it is the first system that allows staff from the NHS and Social Services to share information on the individuals in their care. The new solution, implemented by BT, is based on CSW's highly successful Case Notes product. CSW Case Notes provides a 'patient centric' electronic health record supporting pan community communication across both health and social care community of Tower Hamlets with a shared-cared Single Assessment Process (SAP) solution for Older People. The patient centric view provides all health and social care professionals with a single, comprehensive view of a patient's care. This visibility facilitates an accurate assessment of current needs and existing care provision which in turn is able to prompt a more speedy response to new patient problems. The Single Assessment Process (SAP), introduced in the Department of Health's National Service Framework (NSF) for older people, aims to make sure older people's care needs are assessed thoroughly and accurately, but without procedures being needlessly duplicated by different agencies. In Tower Hamlets, the new e-SAP solution is shared by 227 users from Tower Hamlets PCT, Tower Hamlets Social Services, Barts and The London NHS Trust and East London and The City Mental Health Trust. The SAP process promotes a multi-disciplinary care team approach, spanning all those Health and Social Care organisations providing care input to its clients. With this in mind, the e-SAP solution provides the integration that binds such a distributed team together in an effective way not seen before. It provides a single source of person care information through an easy-to-use portal front end and offers a conduit for communication across organisational boundaries for referrals - supporting the management of care that drives the Single Assessment care process. Security and confidentiality are of paramount consideration when building a shared care record solution and the stringent information governance rules laid down by Connecting for Health (CfH) are embedded in the new e-SAP application. Staff log-on using Smartcards that hold information on the owner of the card. Once a user logs in to the e-SAP system, he or she is assigned a job 'role' based on their chosen access point. Role-based access then restricts their view of that record to display only what is relevant to their role. The e-SAP system is also integrated with the NHS Care Record Service (NHS CRS) or Spine and meets the required Connecting for Health (CfH) compliance standards for connection. The benefits of using the national Patient Demographics Service (PDS) for a single source of service user demographic information has also now been realised in Tower Hamlets. One of the most frustrating elements of health and social care documentation is the amount of time wasted keying in the same personal details multiple times. The new e-SAP solution includes a simple patient tracing facility which quickly yields the required information, ensuring consistency across the care community and avoids any re-keying of this basic information. This Tower Hamlets e-SAP solution has been initially deployed as a pilot. Following the successful take-up by the first users, phase two of e-SAP in Tower Hamlets will take place later this year. Other London Communities have also been closely monitoring the rapid progress made by the e-SAP solution in Tower Hamlets and are now keen to have the solution deployed in their areas. Polly Wicks, Tower Hamlets Social Services SAP Project Manager says: "We are getting very positive responses from staff across the borough. The people who used the old SAP process definitely find e-SAP an improvement. Staff are also finding e-SAP easy to use, even when using their core system as well." Further Information on this story can be seen on the Connecting for Health website at http://www.connectingforhealth.nhs.uk/london/News-and-Events/aug2006-new s/towerhamlets-esap and http://www.connectingforhealth.nhs.uk/news/firstlondonesap ______________________________________________________________ For further information, please contact: Sara Price, Marketing Manager, CSW Group Ltd, Email: sara.price@csw.co.uk About CSW Group Ltd ******************* CSW is a leading provider of e-GIF compliant, XML-based interactive products for e-Records management in the UK. Using our unique combination of innovative technical skills, quality software engineering practices and in-depth knowledge of health and social care we have developed CSW Case Notes(tm). With secure patient journey management, integrating clinical processes, knowledge management and in-depth clinical functionality, CSW Case Notes(tm) enables seamless patient care across the caring professions. CSW KMS(tm), shares the same technology platform as our clinical systems to deliver XML-based content and knowledge management to customers such as the Pharmaceutical Press, British Medical Journal Publishing Group, BBC, United Nations FAO and Jaguar Cars. News and information are available at www.csw.co.uk
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