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Subject: Contextual Design - Why EPR is so cool?
- From: "David RR Webber \(XML\)" <david@drrw.info>
- To: bcm@lists.oasis-open.org
- Date: Wed, 29 Mar 2006 09:39:48 -0700
Seems to me that EPR is the template for this entire
process envisioned here!?
DW
Contextual Design : A Customer-Centered Approach
to Systems Designs (The Morgan Kaufmann Series in Interactive
Technologies) (Paperback)
by
Hugh Beyer,
Karen Holtzblatt
Contextual Design begins with contextual
inquiry, where software developers interview users and attempt to
understand the way they work. Such "customer empathy" is central to the
Contextual Design process and a total understanding of "work" within
organizations is the mantra here. The book describes how, later in the
process, software developers step back from the user data and do an
"affinity," which is an overall analysis of hundreds (or even
thousands) of individual facts. Contextual Design then explains
the additional steps required to build systems using this method,
including building models for flow, sequence, and artifacts, and
establishing the cultural and the physical environments for a system.
After getting an overview, developers consolidate these initial models,
get more user input, and then design user interfaces.
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