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Subject: Mail problems
While our IT team keeps their heads down on solving the email problems several of you have reported, allow me to share an update. Yes, there have been some serious mail delivery problems over the last few days. Some messages have been delayed for hours. This is not right, and we apologize for that. Our staff has been working hard to resolve the problems that caused it. We now believe that mail is being delivered in a reasonable time. If you know of any further problems, or if you see issues regarding mail delivery that you want to report--here is how to make sure it is seen as part of this high priority mail problem: Send an email with message details to support@oasis-open.org ***you must include the following in your subject line: [#1787] ***** If you only reply to me, I'll forward it, but sending it as described will be more direct. So you know, the problems have essentially been caused by a huge spike in spam activity, where our servers were receiving spam and junk mail faster than in could be processed. Yes, we do filter for viruses and spam. (I know you might think otherwise, with the volume that gets through ;-)) As for the future, several things suggest good news. You've seen a message from Greg Rundlett recently about the new TC Comment Facility that is almost ready. When this rolls out in the next few days, it will cut off the major source of spam on the comment lists. And, server upgrades are in process to give us more capacity to process and deliver mail. Thanks for your patience with this, and your willingness to report any problems. Scott McGrath Director of Member Services Tel +1 978-667-5115 x202 Fax +1 978-667-5114 scott.mcgrath@oasis-open.org
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