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Subject: Mail notice outage alert

Chairs and Secretaries, 

We've become aware that TC ballot notifications and meeting calendar notices
were not being mailed as expected to your TC members between last Tuesday
morning (2008-03-18 10:30 EDT) and Monday morning (2008-03-24 11:33 EDT).
Any message expected during that time period is lost and will not be resent.

Following is how to know if you had a problem and how to send a new catch-up

Ballot notifications:

If you opened or closed a ballot during the outage time, the Ballot Open or
Ballot Closed message did not go out. If a reminder was scheduled to go out
in that time, it was not delivered.

If you need to send a notice now, the ballot manager (whoever created it)
1. select the "modify" link on the ballot
2. Edit the email Notifications section of the set-up to send a notice in a
few minutes hence.
3. Save the changes.  Those who have not yet voted will receive a reminder

Calendar events: 

If you entered a calendar event during the outage time, the meeting notice
was not sent.

If a meeting reminder was initiated, or if the calendar item was modified,
by adding minutes, etc, no notice was sent.

If you need a reminder message, with the i-Cal attachment, sent now you can:
1. open the event on your TC calendar
2. Select Modify this event
3. Make sure the "Send email notification" box is checked and enter your
appropriate Submitter's note in the box.
4. Save your changes, a reminder will be sent with a new i-Cal attachment.

We are sorry for the problem and hope these instructions help mitigate any

Scott McGrath
Senior Director of Member Services

Tel +1 978-667-5115 x202 
Fax +1 978-667-5114

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