OASIS and XNS.ORG - Potential Co-operation

[Ram Kumar <rkumar@msi.com.au>]

Drummond

> Ram,
> 
> Thank you very much for posting this. As it happens, one of 
> the participants
> to XNS gave me a reference to the OASIS CIQ effort not long 
> ago and, when I
> reviewed the web pages, I immediately came to the conclusion 
> there was very
> significant synergy.

Thanks for the quick response. It is nice to know that XNS recognises
that there is very significant synergy between CIQ and XNS.

> 
> This is true of several other OASIS TCs, especially the 
> Security Services
> area and SAML.

> 
> Since a number of the companies reviewing XNS have pointed 
> out this synergy
> with OASIS, and it has only been lack of bandwidth on our 
> side that we have
> not initiated any discussions with OASIS yet. But we would 
> look forward to
> doing that.

> 
> How would you like to proceed with discussing this? 

I have copied this e-mail to Karl Best, The Director of Technical
Services at OASIS because of your interest expressed at the 
OASIS level. I am sure Karl will be able to provide you with an
answer on how XNS and OASIS can collaborate in general.

Regards

Ram

> 
> Best,
> 
> =Drummond= 
> 
> Drummond Reed,
> Chair, XNSORG Technical Specification WG
> CTO, OneName Corp.
> 
> 
> -----Original Message-----
> From: Ram Kumar [mailto:rkumar@msi.com.au]
> Sent: Thursday, May 31, 2001 5:18 PM
> To: xns-talk@lists.xns.org
> Cc: washburn@xns.org
> Subject: XML Standards for "Global" Customer Information Management
> 
> Hi
> 
> The following is for your information.
> 
> The Customer Information Quality Technical committee of OASIS 
> is close to
> releasing XML standards for customer information/profile 
> management. The
> standards
> developed are:
> 
> xNAL: eXtensible Name and Address Language. Name and Address 
> data is the
> most complex
> "customer" data as it varies significantly between countries. 
> This standard
> was developed by the
> committee that had members who had over 15 years of expertise 
> in managing
> name and address
> data. This standard can handle customer name and address data 
> from more than
> 100 countries and
> is currently being tuned now to make it truly global. The 
> beauty of this
> standard that the data can be
> fragmented into detailed level or can be represented in a 
> higher abstract
> level. Example:
> 
> 23 Archer Street,
> Chatswood,
> NSW 2067,
> Australia
> 
> The following are valid acording to the standard:
> 
> <AddressLines>
>  <AddressLine>23 Archer Street</AddressLine>
>  <AddressLine>Chatswood</AddressLine>
>  <AddressLine>NSW 2067</AddressLine>
>  <AddressLine>Australia</AddressLine>
> </AddressLine>
> 
> OR
> 
> <AddressDetails>
>  <Country>
>   <CountryName>Australia</CountryName>
>   <AdministraiveArea Type="State">
>    <AdministrativeAreaName>NSW</AdministrativeAreaName>
>    <Locality Type="Suburb">
>     <LocalityName>Chatswood</LocalityName>
>     <Street>
>       <StreetName>Archer</StreetName>
>       <StreetType>Street</StreetType>
>       <StreetNumber>23</StreetNumber>
>     </Street>
>     <PostalCode>
>      <PostalCodeNumber>2067</PostalCodeNumber>
>     </PostalCode>
>    </Locality>
>   </AdministrativeArea>
>  </Country>
> </AddressDetails>
> 
> You can also mix detailed level and abstract level within the 
> same data.
> For example <StreetName> can be just the name of the street as above
> or it can be "Archer Street". Or, AddressLine can be mixed 
> with detailed
> description.
> 
> For maintenance & flexibility purposes, xNAL has been broken 
> up into two
> languages
> that it uses as references. The languages are:
> 
> xNL : eXtensible Name Language, that deals with customer name data ( a
> customer
> can be a person or company) and provides more than 30 XML 
> tags to represent
> name
> data. It can also handle relationships (eg. C/O, W/O, etc...)
> 
> xAL: eXtensible Address Language, that deals with customer 
> address data and
> provides more than 100 XML tags to represent the data. It can handle
> multiple
> addresses for a customer that helps to keep track of customer address
> changes.
> It has been tested for over 80 countries' address data.
> 
> The other standard that the committee has developed is called:
> xCIL: eXtensible Customer Information Language that deals 
> with data that is
> customer-centric
> (eg. tel, DOB, Occupation, sex, age, account, ID cards, etc) 
> and that helps
> to uniquely identify
> a customer. It also uses xNL and xAL as references. It 
> provides more than
> 120 XML tags to
> represent customer data at a detailed level or at an abstract level.
> Uniquely identifying a customer
> is the most difficult process in a CRM business as companies 
> are desparately
> trying hard to
> get a "Single View of a Customer" across their disparate databases.
> 
> Note that this committee is not in the business of concentrating on
> Transport layer, security layer,
> privacy etc. of customer data. All it is concentrating is on 
> developing a
> common and global standard
> for representing customer data that improves data quality and data
> integrity. This standard is not
> only applicable to e-business, but to any business that uses 
> customer data.
> 
> The committee is also working on a new standard called xCRL 
> (eXtensible
> Customer Relationship
> Language) that will enable dealing with :
>  - Person to Person relationships (contact details, 
> dependency, trustees,
> beneficiaries, etc...)
>  - Person to company relationships, and (trading as, 
> dependency, contact
> details, etc..)
>  - company to company relationships (parent-subsidiary, 
> trading as, doing
> business, etc...)
> 
> For more information about the work, please have a look at:
> http://www.oasis-open.org/committees/ciq
> 
> 
> I am not sure where the work of our group fits in XNS. If you 
> see a fit, I
> will be glad to discuss with
> you for any potential collaborative work.
> 
> Looking forward to hearing from you
> 
> Regards
> 
> Ram Kumar
> Chairman
> OASIS-CIQ TC
> 
> 
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