RE: Customer Relationships language: Your views please

[Marcus Goncalves <mgoncalves@thevan.com>]

Precisely.  I think the debate in itself was always wasteful as data and
information is more than the some of its parts.  By characterizing it as
"knowledge" allows us to expand on the concept as the schema matures.  For
instance, we provide more then address information (data), as well as
combination of geographic location and company affiliations, or combination
and integration of data (information).  I think the schema allows for linear
access to such information, but with some XML analytics intelligence, whichh
I'mpersonallyy interested and involved, we can provide interoperabilityofd
data and information that can lead to some tacit information (knowledge)
about a customer (i.e. if customer is Brazilian, like me, there was data
leading to this information, but this information can also provide some
tacit knowledge, or not, about the fact I have a different way of doing
business than people in UK, and to be successful, the company contacting me
should be aware of my cultural characteristics and so on).  I do see the
next generation of this schema capitalizing on knowledge strategies and
implementation, as we're  moving toward a "knowledge economy. :-)  

Besides, as some of you may already know, I'm finishing a book on bridging
the knowledge gap within organizations, and I was planning to talk about
(and recommend) this technology, as well as ebXML and UDDI, as tools for
knowledge technologies, for extraction and sharing.

Anyhow, it was just a suggestion, and I'm sure there are many other
alternatives.  I just think we should avoid CIM.

Cheers,

MG


-----Original Message-----
From: Ram Kumar [mailto:rkumar@msi.com.au] 
Sent: Monday, October 08, 2001 3:10 AM
To: 'Karl Best'; 'CIQ TC (E-mail)'
Subject: RE: Customer Relationships language: Your views please


My only concern with "Knowledge" is that it could raise the traditional 
debates on what is the difference between data, information and knowledge. 
If we are able to define what "knowledge" means here in the context of our
work, then it is fine. 

Cheers

Ram

> -----Original Message-----
> From: David RR Webber [mailto:Gnosis_@compuserve.com]
> Sent: Monday, 8 October 2001 5:03 PM
> To: INTERNET:mgoncalves@thevan.com
> Cc: 'Karl Best'; 'Ram Kumar'; 'CIQ TC (E-mail)'
> Subject: RE: Customer Relationships language: Your views please
> 
> 
> Message text written by INTERNET:mgoncalves@thevan.com
> >Customer Knowledge Management (CKM)?
> I personally like CKM.
> 
> Cheers,
> <
> 
> Me too.
> 
> Dw.

----------------------------------------------------------------
To subscribe or unsubscribe from this elist use the subscription
manager: <http://lists.oasis-open.org/ob/adm.pl>