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Subject: Burton group document on ITIL
Here is the ref and a link for the doc “The IT Infrastructure Library: A Service Perspective” (Analyst: Michael Disabato) http://www.burtongroup.com/account/Login_1.aspx?mid=mid_5&referer=%2fcontent%2fdoc.aspx%3fcid%3d707. Obviously you need an account with the Burton Group to access it.
Regards,
Andre
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