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Subject: conflict - Mom at Mass Eye and Ear

 I am double booked.  Today is my mother’s check on the radiation.  I have to be with her


Can I offer a lunch review on any other day this week?




Robin Basham, M.Ed., M.IT, CISA, ITSM - President and Founder, Phoenix Business & Systems Process, Inc.

120 Central Avenue – Needham, MA 02494, USA

Phone (781) 400-1449 * Fax (781) 400-1443 * Mobile (617) 947-3405



About Phoenix Business and Systems Process Inc. http://www.pbandsp.com/   Phoenix Business and Systems Process (PB&SP) implements CobiT and ITIL compliant programs resulting in improved client controls and greater capacity for business growth.  Through collaboration and training, PB&SP ensures documented authentic business controls, designed to satisfy ongoing regulatory compliance, business value alignment and cost effective administration.  PB&SP translates enterprise information overload to the executive vernacular, and key business objectives to an achievable IT framework.  Aligning information system metrics to their specific key control requirements ensures continued visibility over both risk and compliance events. Executives and IT leaders want optimum results from their IT investments and are seeking methods to improve management over technical operations. They recognize the need to demonstrate compliance but often do not know how to get there.  PB&SP compliance projects consistently result rapid non-qualified audit findings and increased operational efficiencies.  The PB&SP partner network spans four continents and the Unites States.  PB&SP experienced information systems and security analysts have audit and information technology certifications, networking credentials, compliance and regulatory training, and advanced degrees in such areas as IT, Assessment, and Engineering.  PB&SP people know standards and the real world problem of making the standards work.  Common to all employees is ITIL certification and either CISSP, CISM or CISA certifications.  In addition to on site engineering and project management, PB&SP provides daily and hourly web based CobiT, ITIL and ISO Compliant Process training,  Many clients use our services for CISSP, CISA and ITIL certification readiness.  PB&SP is able to work within any client schedule, to include international web conferencing, evening, and weekend service delivery.  PB&SP does not provide unlimited calling outside of the United States and Canada, such that international calls are charged as phone expense or may alternately avoided where the client provides their own conference number.


NOTICE OF CONFIDENTIALITY: This e-mail and any attachments is for sole use by the addressee(s) named herein and may be proprietary and/or legally privileged.  Where the email is sent based in information request to an address pseudo name or redirected to a recipient other than the identify implied by the MailTo:person@dnsname, the action is in violation of US law and we will


A: Report Fraud through normal channels

B: Notify law enforcement and legal with evidence of fraudulent or misleading communication

C: File claims through State or Federal Court


If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this email, and any attachments thereto, without the prior written permission of the sender is strictly prohibited.  If you receive this e-mail in error, please immediately telephone or e-mail the sender and permanently delete the original copy and any copy of this e-mail, and any printout thereof. 


All documents, contracts or agreements referred or attached to this e-mail are SUBJECT TO CONTRACT.  The contents of an attachment to this e-mail may contain software viruses that could damage your own computer system.  While PB&SP has taken every reasonable precaution to minimize this risk, we cannot accept liability for any damage that you sustain as a result of Malware.  Specifically, transmissions may become infected at your gateway and or may contain image data designed to exploit upon open or in a web browser.  We preview all images on our site to prevent this, but shared and forwarded communications do not go through this process. We validate our files before we send.  You should carry out your own virus checks before opening any attachment.


PB&SP provides assurance that email received is by default confidential to exclude the following conditions;

- Email may be previewed by the corporate or business administrator in effort to file, direct and prioritize

- Email may be shared with the client sponsor in an effort to best manage the client interests.

- Email that may indicate actions including Felony shall not be protected by NDA, as Law Supersedes any such agreement

As United States citizens, we enforce the obligation to report any form of fraud or suspected criminal activity.  This practice supersedes any business or client consultant agreement and is true for all United States citizens.


Where increased confidentiality is required PB&SP will provides password protected SFTP and file directories for our clients.  While outbound mail travels across RCN.COM, managed inbound via secure server and stored behind the phoenix firewall.  Our retention policy maintains business communications for seven years and client information for 90 days post engagement.  Negotiations and scope of service are among record of business as maintained for seven years. 


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