dita-adoption-help message
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Subject: definition of Help
- From: "Bruce Nevin (bnevin)" <bnevin@cisco.com>
- To: <dita-adoption-help@lists.oasis-open.org>
- Date: Thu, 20 Jan 2011 15:43:05 -0600
What is Online Help?
- User assistance documentation.
- Modular--relatively short topics, in some forms
(e.g. rollover) smaller than a topic.
- Delivered online by software, either locally or on
the web.
- Usually integrated with the UI of the software that
it documents.
- May help with a user domain separate from its
software vehicle.
- Is a kiosk or a guide to an exhibit online
Help?
- May be context sensitive (linked to user action or
location or the state of the application).
These characteristics usually compel the Help
developer to address the problem of relevance that is central to all
documentation: access to the relevant topic from the context of
need.
All user assistance documentation is part of the user
interface; a Help system only more obviously so.
/B
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