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Subject: Re: [dita] Should ditabase include troubleshooting?

Another "yes" vote. In my limited research with the troubleshooting topic (http://www.scriptorium.com/2015/02/taking-dita-troubleshooting-topic-spin/), I was impressed by how easy it was to move new tech authors from troubleshooting to concept, task, and reference. Going from concept, task, and reference to troubleshooting had a more challenging learning curve. Troubleshooting topic needs proper recognition.


Carlos Evia, Ph.D.
Director of Professional and Technical Writing
Associate Professor of Technical Communication
Department of English
Virginia Tech
Blacksburg, VA 24061-0112

On Thu, Apr 9, 2015 at 12:00 PM, Hackos, Joann <joann.hackos@comtech-serv.com> wrote:

Sent from my iPad
JoAnn Hackos
Comtech Services Inc
710 Kipling Street Suite 400
Lakewood CO 80215


CIDM will be hosting the Content Management Strategies/DITA North America 2015 conference in Chicago, Illinois April 20-22. More information at:


On Apr 9, 2015, at 2:29 PM, Helfinstine, David <dhelfinstine@ptc.com> wrote:


Adding discussion to a wider audience. I would propose/agree that troubleshooting be included.


-Dave H.

Dave Helfinstine

-----Original Message-----
From: Eliot Kimber [mailto:ekimber@contrext.com]
Sent: Wednesday, April 08, 2015 8:01 AM
To: Helfinstine, David
Subject: Re: [dita] Should ditabase include troubleshooting?

The troubleshooting proposal did not specify adding that topic type to ditabase. But it seems reasonable to include it since ditabase includes all the Tech Comm topic types.


Eliot Kimber, Owner
Contrext, LLC

On 4/7/15, 4:39 PM, "Helfinstine, David" <dhelfinstine@ptc.com> wrote:


There is the new troubleshooting topic type based on topic. Should this
be included in the DITA 1.3 ditabase composite topic type? Is there a
reason it should  or should not?


-Dave H.

Dave Helfinstine

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