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Subject: Issue with WebHelp search deleting the sidebar

This issue has been reported by a couple of internal users of our WebHelp. Has anyone run into something similar? And if so, any ideas of how to address?

I have never seen the behavior myself.

Our WebHelp is built using the Maven docbx plugin.

When using the WebHelp in Chrome, the user issues a search - in this case, specifically for the term "length".

They get no results, and the search/contents sidebar disappears. They are unable to get it back unless they restart Chrome, which destroys all of their work in the main application.

The Chrome console has the following:

nwSearchFnt.js:383 Uncaught RangeError: Invalid array length
    at tokenize (nwSearchFnt.js:383)
    at Effectuer_recherche (nwSearchFnt.js:158)
    at Verifie (nwSearchFnt.js:100)
    at HTMLDocument.<anonymous> (main.js:68)
    at o (jquery-1.7.2.min.js:2)
    at Object.fireWith (jquery-1.7.2.min.js:2)
    at Function.ready (jquery-1.7.2.min.js:2)
    at HTMLDocument.B (jquery-1.7.2.min.js:2)

Any help is appreciated.



Janice Manwiller
Principal Technical Writer
Sqrrl Data, Inc.
www.sqrrl.com | @SqrrlData

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