[humanmarkup-comment] Fw: Human Markup Language,Hysteria & Tacit Knowledge

[Ranjeeth Kumar Thunga <rkthunga@humanmarkup.org>]

FYI:  I'll forward interesting posts I receive from Owen to the Public
Discussion Board...

-----
Ranjeeth Kumar Thunga

----- Original Message -----
From: <Owen_Ambur@fws.gov>
To: <strategy@netplus.ch>; <rkthunga@humanmarkup.org>
Cc: <n.defilippis@nunet.neu.edu>; <jt@stresstips.com>
Sent: Thursday, October 25, 2001 10:37 AM
Subject: Human Markup Language, Hysteria & Tacit Knowledge


> Kurt, I arrived at your site
> <http://www.web-o-matik.com/smc/realisation00.html> via a "hysteria
> knowledge management" search of Google.  My interest in conducting the
> search was to see if anyone has expressly addressed the phenomenon of mass
> hysteria as a manifestation of reliance on tacit knowledge.  I did not
find
> any explicit evidence on your site in that regard.  However, your
> participation at a conference on the "role of diplomacy in countries in
> transition with special emphasis on education and training" causes me to
> wonder whether you might like to participate in the activities of the
Human
> Markup Language working group:
> http://xml.gov/scripts/efforts_detail.cfm?EffortID=23  Enhancing the
> effectiveness of diplomacy is high among the potentials of their
> initiative.
>
> Ranjeeth, FYI -- I see that the folks at http://www.ems.neu.edu/coned.html
> have a series of training sessions scheduled to teach "proven techniques
in
> breaking hysteria thresholds."  I'm copying them in the event they may
> share interests in common with the HumanML WG.  At the risk of distracting
> your attention from potentially more productive endeavors, I see that John
> Townsend includes an interesting definition of hysteria in his paper at
> http://www.stresstips.com/stress_article.htm  When time and resources
> allow, perhaps the six symptoms of "burnout" that he identifies might be
an
> appropriate focus for HumanML.
>
> Here are two other intriguing papers with interesting orgins:
> http://www.kfshrc.edu.sa/annals/171/96-234.html &
> http://www.ftc.gov/speeches/swindle/hunton.htm  In the latter, the
> reference to hysteria is tangential.  However, the topic and author are
> highly relevant to the interests of the XML WG as well as the HumanML
WG --
> not to mention the Bush Administration's Citizen-Centered eGov Action
Plan:
> http://www.whitehouse.gov/omb/memoranda/m01-28.html  See especially the
> following statements:  "We seek norms assuring that CRM amounts to
> effective personalization -- leading to customization, better products,
and
> better service -- without facilitating intrusion and surveillance. CRM is
> not, and should not be, about intrusion and surveillance. The search for
> this balance is the purpose of ... 'unending dialogue.'"
>
> In short, whether the focus is diplomacy or marketing, decision-making and
> action should be based upon explicit, well-justified knowledge and logic,
> rather than hysteria and other forms of tacit knowledge.  Obviously, there
> is much room for improvement in that regard not only in the field of
> diplomacy but commercial marketing as well.
>
> Owen Ambur, Co-Chair
> XML Working Group
> http://xml.gov/
>
>