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Subject: RE: [oasis-board-comment] Policy of removal of members who do not respond to email


We've instituted an additional step of confirming departure of employees
whose mail bounces, to ascertain if we can better systemically handle
members whose email bounces.

To clarify, we do not react to a single mail bounce.  The mail server
automatically identifies "bad addresses" by analyzing a series of and
frequency of bounce messages.  If the system sees a potentially bad address,
it pings the address several times with probe messages--if any are
delivered, the "counter" is reset. Lastly, when we deactivate an account we
send the "good-bye" message from a non list server (to distinguish list mail
filter problems) and reach out to other employees--as you saw.

We are now reaching out to the Primary or other employees before we
deactivate the account.

If you have any better suggestions how we might discern members whose mail
is undeliverable from members whose mail bounces are "permanent", I'd be
interested to hear.  We know the system is imperfect, but we've yet to
identify a better one.  

Lastly, and FWIW, I checked a few of the bounce messages--they were because
your mailbox was full.  You might want to check with any other regular mail
you get, as they would have also received those bounces, but may have
allowed your account to fail silently.

All the best,


>-----Original Message-----
>From: Patrick Gannon [mailto:patrick.gannon@oasis-open.org]
>Sent: Tuesday, August 21, 2007 4:10 PM
>To: 'Pope, Nick'
>Cc: oasis-board-comment@lists.oasis-open.org; 'Scott McGrath'
>Subject: RE: [oasis-board-comment] Policy of removal of members who do not
>respond to email
>I can understand how frustrating this must be for you.
>Scott McGrath manages the operational process that sets parameters for the
>member account deactivation, and he clearly is the right resource to
>directly address your situation.  Scott is out on holiday but will be back
>in later this week. He is in the best position to provide us with
>recommendations for the types of adjustments to our process that can
>eliminate or reduce the impact you have experienced.
>Best regards,
>Patrick Gannon
>President & CEO
>+1.978.667.5115 x201  - office
>+1.978.761.3546       - mobile
>Skype: pgannon
>> -----Original Message-----
>> From: von Riegen, Claus [mailto:claus.von.riegen@sap.com]
>> Sent: Tuesday, August 21, 2007 11:22 AM
>> To: Pope, Nick; oasis-board-comment@lists.oasis-open.org
>> Subject: AW: [oasis-board-comment] Policy of removal of members who do
>> respond to email
>> Nick,
>> Thanks for your request. Even though individual OASIS accounts are not
>> deactivated accidentally, you raise an important issue. I guess that we
>need to
>> provide more transparency on why and when accounts are deactivated or
>> need to revisit the approach in general.
>> As a chair of the IT infrastructure committee, I will take an action item
>to discuss
>> your issue and to provide you with a timely response.
>> Thanks,
>>  Claus
>> Claus von Riegen
>> Dietmar-Hopp-Allee 16
>> 69190 Walldorf, Germany
>> T +49 6227 7-42589
>> F +49 6227 78-19953
>> M +49 160 8896870
>> claus.von.riegen@sap.com
>> www.sap.com
>> -----Ursprüngliche Nachricht-----
>> Von: Pope, Nick [mailto:Nick.Pope@thales-esecurity.com]
>> Gesendet: Dienstag, 21. August 2007 16:11
>> An: 'oasis-board-comment@lists.oasis-open.org'
>> Betreff: [oasis-board-comment] Policy of removal of members who do not
>> respond to email
>> Can I ask the board to review the policy of automatically removing
>> from OASIS whenever emails are rejected.
>> This occurred to me just now and has an impact which at the least is
>> annoying, and from my past experience can have effect on vital
>> In my case my management got messages saying the there was no primary
>> contact for the company leading to embarrassing questions.  If it had
>> happened a day later when I was away on holiday there would have been
>> two weeks on discussion which I would have missed.
>> When I was chair of the DSS TC a similar occurrence had a much more
>> impact.  We were at the stage of final vote on the TC specifications and
>> had asked a senior member of one of the member organisation to register
>> vote in support of the TC spec.  When he tried to place his vote his
>> membership had been withdrawn due to email problems.  Even after chasing
>> this up and getting him reinstated he was removed again.  Luckily he was
>> too upset and the ballot passed.  This certainly gave a very bad
>> on OASIS from an important senior manager in a member organisation.  It
>> could potentially of effected the outcome of a ballot.
>> I request that OASIS add further controls to this mechanism of
>> removing members from OASIS to avoid mistaken removal.
>> Thanks for your consideration.
>> Nick Pope - Thales eSecurity
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