[Date Prev] | [Thread Prev] | [Thread Next] | [Date Next] -- [Date Index] | [Thread Index] | [List Home]
Subject: Final draft follow-up survey
Fortunately, I did receive a few comments in response to my request for review of the draft follow-up survey last week. Thanks! I have attached a copy of the final draft for our follow-up survey. Please review this ASAP and get me any comments. I have sent it to OASIS and asked them to post it. If any changes are required on our side, I'll notify them and get the changes made. The survey should be live on Monday, August 11 (I hope!). I have also attached a draft copy of the follow-up survey invitation that will be emailed out to people who responded to our last survey and supplied email addresses. Comments on that would also be appreciated. Thanks, Steve
OASIS PKI TC Follow-up Survey on PKI Obstacles In June 2003, the OASIS Public Key Infrastructure (PKI) Technical Committee conducted a survey to identify the biggest obstacles to PKI deployment and usage so that they can be addressed. Results from this survey are available at http://www.oasis-open.org/... The OASIS PKI TC has prepared this follow-up survey, which aims to clarify and better understand the obstacles identified in the earlier survey. This survey will only be active from August 11 through September 1. In late September, the OASIS PKI TC will gather to review the survey results and agree on steps to address the obstacles identified. Then we will work with vendors, customers, standards groups, and others to agree on an action plan and put it into practice. Anyone who completes this survey will receive a copy of our report on the survey, a copy of our action plan, and an invitation to participate in putting it into practice. But first we need your help. Please complete this survey. Together, we can help make PKI better. *Privacy* To respect your privacy, responses will be kept confidential and only reported in aggregate form. However, your individual response will be used by OASIS PKI TC members and OASIS staff members in tabulating our results. If you choose to provide your email address, we will send you a copy of the survey results and invitations to participate in future surveys conducted by the OASIS PKI TC. Your email address will not be used for any other purposes or disclosed to anyone outside of OASIS. Please note that by submitting your answers to this survey, you consent to the transfer of data outside of your home country to members of the OASIS PKI TC and OASIS staff members. 1. Please enter your email address. This answer is required. It is necessary to correlate your answers to this survey with your answers to the last survey. However, it will only be used as described in the Privacy statement above. _______________________ *Applications* 2. Document Signing Document Signing had the highest ranking of all applications in our previous survey. But Document Signing is a broad term. Please indicate the importance to you of these three types of Document Signing: Not Important Important Most Important Signing Electronic Forms () () () (generally not legally binding) Signing Contracts () () () (legally binding) Signing Documents before () () () Dissemination (so recipients can verify their source and integrity) *Using Points to Indicate Relative Importance* For many questions below, we will ask you to allocate 10 points among a set of items. Why? We want you to indicate how important the items are relative to each other, in your opinion. If you prefer to use 100 points for one set of items (or some other number of points), that's fine with us. We will normalize your point totals. 3. Obstacles Please use the point system described in the previous paragraph to indicate which of these obstacles to PKI deployment and usage are most important, in your view. Note that this list includes several obstacles that were listed as an Other Obstacle by multiple respondents to our previous survey. We have added them to our list here to see whether there is widespread agreement that they are important. Software Applications Don't Support It ___ Costs Too High ___ PKI Poorly Understood ___ Poor Interoperability ___ Hard to Get Started - Too Complex ___ Hard for End Users to Use ___ Lack of Management Support ___ Too Much Legal Work Required ___ Hard for IT to Maintain ___ Insufficient Need ___ Enrollment Too Complicated ___ Smart Card Problems ___ Revocation Hard ___ Standards Problems ___ Too Much Focus on Technology, Not Enough on Need ___ *Detailed Analysis of Obstacles* The last survey included several broad obstacles that we must understand in more detail before we can address them. Here we ask you to provide more detail about the four obstacles that were most highly ranked in responses to the previous survey. 4) Software Applications Don't Support It Most respondents to our previous survey indicated that "Software Applications Don't Support It" is an obstacle to PKI deployment and usage. If you believe that it is not an obstacle, please skip to question 5. 4a. Which of these software applications most critically needs improvements in PKI support? Please allocate 10 (or more) points. Document Signing ___ Web Server Security ___ Secure Email ___ Web Services Security ___ Virtual Private Network ___ Single Sign On ___ Secure Wireless LAN ___ Electronic Commerce ___ Code Signing ___ Secure RPC ___ 4b. Please tell us whether the applications you ranked highly above are completely lacking in PKI support or have some PKI support, but that support is insufficient. If the support is insufficient, in what way? _______________________________________________________ _______________________________________________________ _______________________________________________________ 4c. Do you have any specific suggestions for things the OASIS PKI TC (or others) could do to help improve application support? _______________________________________________________ _______________________________________________________ _______________________________________________________ 5) Costs Too High Most respondents to our previous survey indicated that "Costs Too High" is an obstacle to PKI deployment and usage. If you believe that it is not an obstacle, please skip to question 6. 5a. Which of these costs are most problematic in PKI deployment and usage? Please allocate 10 (or more) points among these items to indicate which of these costs are most problematic in PKI deployment and usage. Cost of Initial System Design ___ Cost of Software Acquisition ___ Cost of Secure Facilities ___ Cost of Software Integration ___ Cost of Training ___ Cost of Cross-Certification ___ Non-technical Setup Costs (e.g. legal & CPS) ___ Cost of Smart Cards and Readers ___ Cost of Initial Certificate Issuance ___ Cost of Support Contracts ___ Cost of End-User Support ___ Cost of On-going Operations ___ Other Costs (describe below) ___ Other Costs: _________________________________________________ 5b. Would you say that these cost problems are largely eliminated if the number of users involved is large (amortizing large fixed costs)? () Yes () No 5c. Do your comments about costs pertain primarily to outsourced PKI services, in-house PKI, or both? () Outsourced PKI () In-house PKI () Both 5d. Do you have any specific suggestions for things the OASIS PKI TC (or others) could do to help reduce costs? _______________________________________________________ _______________________________________________________ _______________________________________________________ 6) PKI Poorly Understood Most respondents to our previous survey indicated that "PKI Poorly Understood" is an obstacle to PKI deployment and usage. If you believe that it is not an obstacle, please skip to question 7. 6a. Here is a list of parties often involved in PKI deployment and usage. Please allocate 10 (or more) points among these items to indicate where greater PKI understanding is most needed. Senior Management ___ IT Management ___ IT Staff ___ Users ___ Vendors ___ Other (Describe Below) ___ Other Parties: _________________________________________________ 6b. Do you have any specific suggestions for things the OASIS PKI TC (or others) could do to help increase understanding of PKI? _______________________________________________________ _______________________________________________________ _______________________________________________________ 7) Poor Interoperability Most respondents to our previous survey indicated that "Poor Interoperability" is an obstacle to PKI deployment and usage. If you believe that it is not an obstacle, please skip to question 8. 7a. Where do the most serious interoperability problems arise? Please allocate 10 (or more) points among these items. Certificate Issuance ___ Certificate Revocation ___ Smart Card ___ Application-Server ___ Application-Application ___ Application-Certificate ___ Cross-Certification ___ Other (describe below) ___ Other: _______________________ 7b. Interoperability is an especially complex area. Please describe any interoperability problems you want to highlight. _______________________________________________________ _______________________________________________________ _______________________________________________________ 7c. Do you have any specific suggestions for things the OASIS PKI TC (or others) could do to help improve interoperability? _______________________________________________________ _______________________________________________________ _______________________________________________________ 8. Other Comments or Suggestions If you have any other comments or suggestions to offer, please feel free to do so here. We are especially interested in hearing your thoughts on how to address the obstacles listed in this survey. We will consider your comments carefully. You may also email comments to the OASIS PKI TC co-chairs at firstname.lastname@example.org. These comments will be passed on to the rest of the TC after any identifying information has been removed. We welcome all new participants in the work of the OASIS PKI TC. See http://www.oasis-open.org/join/ or email email@example.com for details. NOTE: We have saved any comments you supplied in response to the previous survey. Those comments will be carefully considered in relation to these questions as well. _______________________________________________________ _______________________________________________________ _______________________________________________________ Thanks for your help, The OASIS PKI TC
Thanks to your enthusiastic participation, the OASIS PKI TC's survey on Obstacles to PKI Deployment and Usage was a huge success. We received 216 responses from more than 30 countries, which provided valuable insights that will be critical to our future work. For details, see our survey analysis at http://www.oasis-open.org/... In September, the OASIS PKI TC will decide what actions to take to address the obstacles identified in this survey. But first we want to clarify a few things. We have prepared a brief follow-up survey that: 1) Breaks down some of the broad obstacles in the June 2003 survey into smaller categories so we can actually address them. For instance, we have broken down "Costs Too High" into "Cost of Software Acquisition", "Cost of Training", etc. 2) Adds several obstacles that were cited by several survey respondents as major "Other" obstacles. We read your comments very carefully and we want to make sure that the obstacles you identified are considered on an equal footing with the obstacles we initially identified. 3) Uses a point-based rating system to rank obstacles. This will help us allocate our resources to the most critical areas. 4) Allows you to suggest ways to overcome these obstacles. We know that you are very busy, but we hope that you will take the time to complete this follow-up survey. Because many people are on vacation in August, we will accept responses for three weeks (from August 11 through September 1). We encourage you to respond to this survey ASAP. Your response is *very* important. We are only publicizing this survey to people who responded to our earlier survey and provided their email address (like you). You came through for us last time with great responses. Please do so again. If you do, we promise to send you the results of this survey and a report detailing what actions the OASIS PKI TC plans to take to address these obstacles. Thanks, The OASIS PKI TC P.S. If you would like to join the OASIS PKI TC and help us address these obstacles or you have other comments, please contact our chairs at firstname.lastname@example.org. ------- Privacy Note: The data collected in this survey will only be reported in aggregate form. Individual responses will be used by OASIS PKI TC members and OASIS staff members in tabulating our results. If you choose to provide your email address (optional), we will send you a copy of the survey results and invitations to participate in future surveys conducted by the OASIS PKI TC. But your email address will not be used for any other purposes or disclosed to anyone outside of OASIS.
S/MIME Cryptographic Signature