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Subject: [provision] Simple example scenario

Further to our discussion in the conference call today, I'd like to suggest
the following scenario as a starting point for a comparitive study of the
current SPML and the alternative approach that we have been debating.  Any
changes, improvements or comments are, of course, welcome.

Tiny Telecom provides mobile phone services to California residents.  In
addition to the five types of basic account that Tiny offers: personal,
personal anytime, family, corporate, and prepaid, subscribers are offered a
full range of options which are generally handled by Tiny's partners or
subsidiaries.  These options include voice mail, caller ID, call
forwarding, text messaging, web access, long-distance, handset options, and
a comprehensive friends and family calling plan.  To create a basic
account, Tiny requires the subscriber's full name, a user name, a credit
card number (and expiration), and a valid California driver's license
number.  Subscribers may also provide an e-mail address for notification of
changes in the account policy or for opt-in notification of special offers
from partners.  Basic plans have a two year term and for a limited time all
new accounts receive free caller ID as part of a promotion by one of Tiny's

The friends and family plan is one of the most popular options and allows
subscribers to select a set of 10 contacts that may be called at a
significant discount.  To identify these contacts, subscribers are required
to provide their names and phone numbers.

Tiny has implemented a provisioning service that manages their basic
accounts and also allows partner services to be provisioned.  A typical
usage scenario for the service is the implementation of the self-service
facility on Tiny's website.  This facility is implemented as a Java servlet
that is a client of the provisioning service and goes through the following
sequence of operations:
1. Offer the user a selection of provisionable services offered by Tiny and
2. Query the schema of the services requested
3. Present a form allowing the user to enter the required and optional
4. Submit the provisioning request for the services
5. Notify the user of the success or failure of the request

For the purposes of this scenario, assume that the subscriber requests
voice mail, text messaging, and lists two family members in the friends and
family plan.  The user also selects the default handset which they will
receive by mail.  When the account is activated, a password is
automatically assigned to access voice mail.  Before the phone is received
by the user, they return to the self-service website to check the status of
the request.  The self-service facility allows the user to retrieve details
of the account which now reflects the fact that an account has been
activated, provides access to the voicemail password, and notifies the user
that the request for text messaging has been denied for technical reasons.

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