Hi,
I took an action item to initiate a thread regarding the idea of
“refactoring” the charter purpose to more effectively support the
value propositions identified in the value proposition email thread and to
include specific value associated with the new Cloud Profile deliverable. A secondary
goal is to make this purpose as clear and non-academic as possible. Taking a
first stab at it (including the original as a reference at the bottom). I don’t
know if this is a lot clearer, but hopefully somewhat better and it explicitly
explains that cloud will only make the current situation worse.
Please feel free to comment/tweak as you see fit, but I think it
is very important to keep this non-academic, crisp, and value-focused.
FIRST PASS REVISION:
- Statement of Purpose:
IT and business systems are usually well instrumented to provide a
wealth of information about the state of these systems. Human experts in narrow,
specific IT infrastructure or business system domains possess substantial knowledge
to bring remediate problems or bring them back to their desired state. However,
there is a significant challenge leveraging this knowledge across these diverse
domains.
Current approaches are often manual, expensive, inflexible, and
error-prone. Failure to meet this challenge creates lost opportunities to
develop new and extend existing business, as well as the possible loss of
existing business through 'down time' or lower efficiency. There are also significant
operational and business-related costs that can affect an entire organization. Cloud
computing and other IT initiatives increase the risk and impact of these
challenges.
SAF is a catalog-based, XML knowledge framework that is designed
to address these challenges by enabling both problem remediation and
optimization of the operational and business characteristics of complex
systems. The framework has applicability to both IT domains, e.g., cloud
computing, service management, governance, and security as well as non-IT domains,
e.g., energy, eGovernment, financial, healthcare, and communications.
ORIGINAL:
- Statement of Purpose:
IT and business systems are usually well instrumented to provide
operators and managers with a wealth of information about the state of each of
these systems. Experts in these domains also possess substantial toolboxes of
remedial techniques to bring these systems and processes back online or to
their desired state.
However, there often is a significant challenge in the
integration, interpretation, and analysis of this diverse state information
followed by the ability to act on that information. Failure to meet this
challenge impacts the organization through lost opportunities to develop new
and extend existing business, as well as the possible loss of existing business
through 'down time' or lower efficiency. The continued drain on business and IT
resources also impacts the overall operational and business-related costs of
the organization.
The aim of the Symptoms Automation Framework is to integrate
information and processes across the organization and/or cloud-enabled services
in a more holistic way by defining, enhancing, and maintaining a standard
XML-based framework that will enable the collection, detection, isolation, and
remediation/optimization of the operational or business characteristics of
complex systems with applicability to both IT and non-IT domains including
operational and service management, governance, and security.
Thanks,
Paul
Paul Lipton
VP, Industry Standards and Open Source
Member, CA Council for Technical Excellence
Phone (preferred number!): +1 215 539-2731
Mobile: +1 267 987-6887
Email: paul.lipton@ca.com
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