RE: [soa-blueprints] Re: To provoke some thought

["Jones, Steve G" <steve.g.jones@capgemini.com>]

Sounds like an ideal element for a Wiki...

I think the members from Oracle might have something to say around SOA
Blueprints for CRM....

Steve


> -----Original Message-----
> From: marchadr@wellsfargo.com [mailto:marchadr@wellsfargo.com]
> Sent: 29 October 2005 01:25
> To: soa-blueprints@lists.oasis-open.org
> Subject: [soa-blueprints] Re: To provoke some thought
>
> By the way if you want to get more details on a particular piece of the
> scenario I can help evolve this story.
>
>
>
>
>
> -----Original Message-----
> From: Marchant, Dan R. <marchadr@imc.wellsfargo.com>
> To: 'soa-blueprints@lists.oasis-open.org' <soa-blueprints@lists.oasis-
> open.org>
> Sent: Fri Oct 28 19:23:26 2005
> Subject: To provoke some thought
>
> I thought I would expand upon having an example company scenario to
> provoke some thoughts from the group now that there is the cap..work and
> initial blueprint work.
>
>
> Company background:
> Name: coalogic
> Tagline: coal is our goal
>
> Core business: online, retail stores selling a widget used for extracting
> coal out of a person's backyard.
>
> They produce the widget known as "coal-boy" and provide consumers the
> possibility to buy it and get service for it through a variety of
> channels. Channels include: online, retail store, mail order catalog, and
> phone services.
>
> They rely on other companies to provide shipping, raw materials, real
> estate for stores, etc...
> ------------------------------
> Organizational structure:
>
> - administration and strategic vision
> - finance and accounting
> - customer service
>        - support phone orders as well
> - it operations
> - warehouse operations
> - inventory management
> - product development
> - sales and marketing
> - retail management
>    - with a hierachy based on regions and includes store management
> - online services
> - human resources
> - catalog management (may be subset of marketing)
> ----------------------------
>
> Systems:
> - inventory management
>     - for products already created
> - shipping and tracking
>     - looking to outsource this to their shipping supplier
> - raw material management including vendor management
> - crm
> - accounting system
> - product planning system
> - billing system for managing internal time tracking
> - retail pos system
> - online system
> - phone system with associated customer support tools
> - your typical dev env. With issue tracking etc
> - etc... Probably more things I can't think of right now
>
> ----------------------------
>
> So now the company wants to move to an soa. What do they do? What
> standards do they follow? What is the value soa might provide them? How
> many services would they have and what constraints are the constraints on
> those services?
>
> -----------------------
> To start us off their major problem areas are:
> - catalog team manages disperse data that is different than their
> inventory managment teams data.
> - sales teams have no idea what the inventory is at a given time since
> there is a 24 hour delay reconciliation between online sales and the
> retail inventory systems that also need to be synced with the warehouse
> processing system of what need to go out.
> - their shipping supplier has an soa based system that they need to
> integrate with their warehouse management
> - they want to look at having an on demand production line based on raw
> materials to product and the into the shipping pipeline to fulfill orders
> without having as much warehouse space
> - the customer service system, retail pos, and online system have constent
> out of sync functionality as well as requirements since each one has a
> corresponding IT and business requirement team
>
>
> Let's see where this goes.
>
> - dan
>
>


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