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Subject: [OASIS Issue Tracker] Commented: (SOAEERP-34) PR07-T13 Compare andcontrast BSLA and SLA in the software/IT world
[ http://tools.oasis-open.org/issues/browse/SOAEERP-34?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=19433#action_19433 ]
Szu Chang commented on SOAEERP-34:
-----------------------------------
Changed make on WD09 of http://www.oasis-open.org/committees/download.php/38432/SOA-EERP-bSLA-spec-wd09-diff-cd03.pdf
Line 24-29 with the following:
24 The bSLA is different than the SLA (Service Level Agreement) in the software/IT world. The bSLA in this
25 specification is the contact between the service requester and the service provider. The bSLA in this
26 specification is the contact between the service requester and the service provider, and the SLA is the
27 contract between the service provider and the network/system provider. The SLA is network/system
28 oriented agreement that deals with network performance and system availability. The bSLA is a business
29 oriented agreement that deals with price, time to deliver, and the quality/rating of the service.
White paper http://www.oasis-open.org/committees/download.php/38426/EERP-Model-UseCase-WhitePaper-wd09-diff-cd03-withLineNumber.pdf
Line 173-180 with the following:
173 Business Service Level Agreement (bSLA) is the agreement between the service
174 requestor and the service provider, and primary address the bQoS content, Rating and
175 Credentials. These contents are all business related. In contrast to the SLA (Service Level
176 Agreement) in the software/IT world, where SLA is the contract between the service
177 provider and the network/system provider, and the SLA is network/system oriented
178 agreement that deals with network performance and system availability. The bSLA in the
179 EERP is business oriented agreement that deals with price, time to deliver, and the
180 quality/rating of the service.
The issue is pending to be verified and closed.
> PR07-T13 Compare and contrast BSLA and SLA in the software/IT world
> -------------------------------------------------------------------
>
> Key: SOAEERP-34
> URL: http://tools.oasis-open.org/issues/browse/SOAEERP-34
> Project: OASIS Service-Oriented Architecture End-to-End Resource Planning (SOA-EERP) TC
> Issue Type: Sub-task
> Components: PR Comments
> Reporter: Paul Yang
> Assignee: Szu Chang
>
> 14. BSLA lines 1-12. This is not sufficient to connect the notion of a BUSINESS Service Level Agreement to an SLA as understood in the software/IT world. An explanation connecting, contrasting, and comparing the notoins should be included. There is some defition in 2.3 (line 108-110) which partially satisfies this. In conjunction with comment 15 this needs to be more clear and more prominently placed at the beginning of the document in Section 1.
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