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Subject: [OASIS Issue Tracker] Updated: (SOAEERP-34) PR07-T13 Compare andcontrast BSLA and SLA in the software/IT world
[ http://tools.oasis-open.org/issues/browse/SOAEERP-34?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel ]
William Cox updated SOAEERP-34:
-------------------------------
Fix Version/s: cd04
Affects Version/s: cd03
> PR07-T13 Compare and contrast BSLA and SLA in the software/IT world
> -------------------------------------------------------------------
>
> Key: SOAEERP-34
> URL: http://tools.oasis-open.org/issues/browse/SOAEERP-34
> Project: OASIS Service-Oriented Architecture End-to-End Resource Planning (SOA-EERP) TC
> Issue Type: Sub-task
> Components: PR01 Comments
> Affects Versions: cd03
> Reporter: Paul Yang
> Assignee: Szu Chang
> Fix For: cd04
>
>
> 14. BSLA lines 1-12. This is not sufficient to connect the notion of a BUSINESS Service Level Agreement to an SLA as understood in the software/IT world. An explanation connecting, contrasting, and comparing the notoins should be included. There is some defition in 2.3 (line 108-110) which partially satisfies this. In conjunction with comment 15 this needs to be more clear and more prominently placed at the beginning of the document in Section 1.
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