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Subject: Re: [soa-rm-ra] definition of SLA
Thanks for the pointer. I was out of the office today and didn't have a chance to look at this beyond your summary below, but my first impression is that definition includes every possible aspect of a service, and that doesn't make sense. Do you really expect the SLA of every service (or even a significant number) to go into the details of disaster recovery? I may want some assurance a critical service will be there during times of extreme duress, but I probably do not care (and would not appreciate) the details of how the provider will do it.
But let me read this and the other responses to my SLA definition question and let me see if I migrate to a more enlightened view.
On Jan 23, 2007, at 12:47 AM, Danny Thornton wrote: