RE: [soa-rm-ra] definition of SLA

[Danny Thornton <danny_thornton2@yahoo.com>]

Hi Steve,

Can you distribute your article to interested parties
on the RA list?  IEEE wants us to buy the article.

Danny

--- "Jones, Steve G" <steve.g.jones@capgemini.com>
wrote:

> 
> I'm checking our ITIL and support guys around what
> they use as the
> definition of SLA.  I had an IEEE paper published in
> 2005 called "Toward an
> acceptable definition of service" that talked a bit
> around SLA and policy.
>
(http://doi.ieeecomputersociety.org/10.1109/MS.2005.80)
> 
>  
> 
> Steve
> 
>  
> 
>  
> 
> From: Ken Laskey [mailto:klaskey@mitre.org] 
> Sent: 23 January 2007 03:41
> To: soa-rm-ra@lists.oasis-open.org
> Subject: [soa-rm-ra] definition of SLA
> 
>  
> 
> This will probably need to be tackled at some point
> and I have the question
> biting me now.  Is there an accepted definition of a
> service level
> agreement?  How would we define it?  For what
> purposes is it used?  When
> should someone care?
> 
>  
> 
> Answer these and I have more questions?
> 
>  
> 
> Ken
> 
>  
> 
>
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> Ken Laskey
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