ITIL and SOA management

[Ken Laskey <klaskey@mitre.org>]

Some interesting discussion going on on the MITRE internal SOA list, and ITIL has turned up in the conversation.  Here's a snippet.

Information Technology Infrastructure Library (ITIL v.3) - management by service and not technology is the message of ITIL v3. Service definition is the first (and most important step) in Service Portfolio Management (SPM), Business Service Management (BSM), Service Level Management (SLM) and IT Service Management (ITSM). ITIL v.3 has grouped service activity into the following 5 phases of a service life cycle:

• Service Strategy,
• Service Design,
• Service Transition,
• Service Operation and
• Continuous Service Improvement.

          The ITIL v.3 was released on May 30, 2007. ITIL v.3 focuses on Service Life Cycle which was missing in ITIL v.2.

For more information please see [http://www.itsmwatch.com/itil/article.php/3707341; ITIL v3 Service Strategy: FAQs on Book 1 with ITIL expert David Pultorak http://go.techtarget.com/r/2370067/5739329; ITIL v3 Service Design: FAQs on Book 2 with ITIL expert Moira Stepchuk http://go.techtarget.com/r/2370068/5739329; ITIL v3 Service Transition: FAQs on Book 3 with ITIL expert Rich Schiesser http://go.techtarget.com/r/2370069/5739329; ITIL v3 Service Operation: FAQs on Book 4 with ITIL expert Don Cox http://go.techtarget.com/r/2370070/5739329; ITIL v3 Continual Service Improvement: FAQs on Book 5 with ITIL expert Kathryn Pizzo http://go.techtarget.com/r/2370071/5739329] 

Underlying support for life cycle is described in ITIL v.3 becomes the binding element of the two models, ITIL v.3 and Capability Maturity Model for Services (CMMi-SVC).

 

I would not be so certain that ITIL v.3 is a 'good fit' for SOA-based "business services" or "mission services".

So my question is to what extent does ITIL have bearing on our thinking, especially as relates to management.  As usual, I'm not suggesting "adoption" of ITIL, but is there something in the underlying thinking that we can/should/must use?

Ken

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Ken Laskey

MITRE Corporation, M/S H305     phone:  703-983-7934

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