RE: Issue - Conceptual Business Management Framework - Context

Thanks Peter – that’s fine.

Regards

Nig

Nig Greenaway

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From: Peter F Brown [mailto:peter@peterfbrown.com]
Sent: 28 February 2011 20:24
To: Greenaway Nigel; 'TGF TC List '
Subject: Issue - Conceptual Business Management Framework - Context - closed

Nig:

OK with that, sorry if it was left out. I have changed ‘citizen-centric’ to ‘customer-centric’ though, to keep consistency about discussing citizens and businesses and re-worded slightly:

“Even within a particular tier of government, several organisations can have responsibility for different aspects of the same person, same asset or same process. Yet citizen and business needs cut across these demarcations. In moving to a customer-centric approach,…”

Peter

From: Greenaway Nigel [mailto:Nig.Greenaway@uk.fujitsu.com]
Sent: Monday, 28 February, 2011 04:23
To: TGF TC List
Subject: [tgf] New Issue - Conceptual Business Management Framework - Context

Line 647. A previously agreed change inserted an extra sentence into this section which I feel is important. I suggest that the section should read:-

“For largely historical reasons, governments are generally organised around individually accountable vertical silos (for example, tax, health, transport), with clear demarcations between central, regional, and local government. Even within a government tier, several organisations often have responsibilities for different aspects of the same person, asset or situation. Yet citizen and business needs cut across these demarcations. In moving to a citizen-centric approach, it is vital to redress this fragmented approach to business management, and to put in place business management processes which operate at the whole-of-government level.

”