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Subject: RE: [tgf] UK GOV TRANSACTIONAL SERVICES
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This is not strictly related, but if we decide on Thursday to create a new set of patterns (based on the EU CAMSS work), we may want to take this on too. Peter From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org]
On Behalf Of Chris Parker John Next time we refresh the Prime and Patterns, we could certainly add a reference to the value of publishing performance
against KPIs rather than keeping them as solely internal. I’d recommend against making it mandatory though, because in some countries the idea of public performance management is very counter-cultural. And we could add it in as an example policy product
in whichever cell of the matrix we have the benefit management framework. Chris Parker Managing Partner, CS Transform +44 7951 754060 From: John Borras [mailto:johnaborras@yahoo.co.uk]
So is this something we should reference in the BR Pattern or Policy Product, or do we need to start another strand on implementation advice? John From: Chris Parker
[mailto:chris.parker@cstransform.com]
John In TGF terms, I see this as part of the Benefit Realisation Framework. That requires programs to set targets and track progress against them: and progress towards take-up of online services
is clearly an important part of that. There’s nothing in the TGF which requires that this performance tracking should be made public in the way the UK has started doing, but I would see it as a good practice. Incidentally, back in the day when I was in the Cabinet Office, we started an earlier version of this, publishing both take-up targets and progress towards them for not all but a selection
of the most important online services. That was in 2003 or 2004 I think. Departments were not comfortable with it, but we thought it was important to help drive improvement. Sometime after I left, the new management team decided to stop doing this. So
it’s good to see it back on the agenda again! Chris Parker Managing Partner, CS Transform +44 7951 754060 From:
tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org]
On Behalf Of Colin Wallis Well I think it’s more than just curiosity value. I think one would use this information as part of customer research, which would then drive the choice of how you group together services
for a particular market segment and what priority you might give them in the transformation process. Cheers Colin
From:
tgf@lists.oasis-open.org
[mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Can anyone see a join that we should make between this set of data and the TGF? Maybe it’s just curiosity value? John ==== |
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