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Subject: RE: [tgf] FW: UK GOV TRANSACTIONAL SERVICES
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Since the last meeting, I have been doing a little informal polling here in the states. I have not received any similar examples. Yet. Joe Joe Wheeler MTG Management Consultants, L.L.C.
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If you received this in error, please contact the sender and delete the material from any computer. From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org]
On Behalf Of Greenaway Nigel Hi All, My vote is for including this in the Primer and Core Patterns as we strongly promote inclusion of all stakeholders, it only seems reasonable that performance data should be made available
to them (and others some of whom may become stakeholders in the future) Regards Nig Nig Greenaway Public Sector FUJITSU
Lovelace Road, Bracknell, Berkshire, RG12 8SN Tel: +44 (0) 843 354 5637 Internal: 7302 5637
Mob : +44 (0) 7867 833147 Internal: 7383 3147 E-mail:
nig.greenaway@uk.fujitsu.com From: tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org]
On Behalf Of John Borras We discussed this latest set of data from UK Gov’t on our call yesterday,
http://digital.cabinetoffice.gov.uk/2013/01/17/gov-transaction-costs-behind-data, and as I said Pater had reminded me of earlier discussions on this topic, see the email trail below. Following those earlier discussions
I did include a pointer to a previous set of data from the UK in the Policy Product matrix under Benefits Realisation Plan, see
https://wiki.oasis-open.org/tgf/cell%20Business%20Management/Organisational
The question I pose now is do we want to do as Chris had suggested of including a note about publishing performance data in the Primer and Core Patterns, or do we just use the Matrix to provide pointers
to relevant data? If the former I’ll include it on our Wishes List for the next version; if the latter then I’ll just update the current pointer in the Matrix with this latest set of data. As I said on the TC call if anybody has pointers to other similar sets of data please let me have them. John From:
tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org]
On Behalf Of Chris Parker John
Next time we refresh the Prime and Patterns, we could certainly add a reference to
the value of publishing performance against KPIs rather than keeping them as solely internal. I’d recommend against making it mandatory though, because in some countries the idea of public performance management is very counter-cultural. And we could add
it in as an example policy product in whichever cell of the matrix we have the benefit management framework. Chris Parker Managing Partner, CS Transform +44 7951 754060 From: John Borras [mailto:johnaborras@yahoo.co.uk]
So is this something we should reference in the BR Pattern or Policy Product, or do we need to start another strand on implementation advice? John From: Chris Parker
[mailto:chris.parker@cstransform.com]
John In TGF terms, I see this as part of the Benefit Realisation Framework. That requires programs to set targets and track progress against them: and progress towards take-up
of online services is clearly an important part of that. There’s nothing in the TGF which requires that this performance tracking should be made public in the way the UK has started doing, but I would see it as a good practice. Incidentally, back in the day when I was in the Cabinet Office, we started an earlier version of this, publishing both take-up targets and progress towards them for not all
but a selection of the most important online services. That was in 2003 or 2004 I think. Departments were not comfortable with it, but we thought it was important to help drive improvement. Sometime after I left, the new management team decided to stop
doing this. So it’s good to see it back on the agenda again! Chris Parker Managing Partner, CS Transform +44 7951 754060 From:
tgf@lists.oasis-open.org [mailto:tgf@lists.oasis-open.org]
On Behalf Of Colin Wallis Well I think it’s more than just curiosity value. I think one would use this information as part of customer research, which would then drive the choice of how you group together services
for a particular market segment and what priority you might give them in the transformation process. Cheers Colin
From:
tgf@lists.oasis-open.org
[mailto:tgf@lists.oasis-open.org] On Behalf Of John Borras Can anyone see a join that we should make between this set of data and the TGF? Maybe it’s just curiosity value? John ====
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