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Subject: [xtm-wg] Leadership for Government and Business Organizations Training Conference - June 27-28 2001 - Tampa FL
To: XTM-WG@EGROUPS.COM Training Course Announcement: Leadership for Government and Business Organizations How to train, lead, and motivate your agency staff June 27 - 28 2 days Tampa Sept 18 - 19 2 days Tampa We are accepting registrations for courses now: Location: TradeWinds Resort 5500 Gulf Boulevard St. Pete Beach, FL Government rates are available: $89/night + tax For reservations call 1-800-808-9833 Ask about the Market*Access International/Dale Carnegie Training Conference Time: 8:30 AM to 4:30 PM each day Continental Breakfast, Refreshments included. Course Overview: Downsizing. Customer Service. Business focus. Performance. Results. How will I find, qualify and close new business for my government fee for service or franchise business activity? How do I inspire my agency or organization to set goals and achieve? These are new times for commercial companies and many federal organizations who are chartered as franchise business activities (FBA), Fee-for-Service, CASU, or have regular contact with their internal and external clients. Now, these organizations are faced with the need to find, train, motivate and reward key agency personnel. Join us for a training seminar designed to instruct government managers in industry best practices for leadership and management development. This is a hands-on, tactical training course designed for government personnel who perform sales and marketing management tasks and wish to move to new levels of professionalism. Professional leadership is the art of setting goals and inspiring your people to achieve. The training is highly interactive. Participants see, listen to, and are motivated by other management professionals. Practice selling, discussion, and analysis of various situations are key components in a motivational environment. The instructors know the federal government and understand its special needs. Who should attend: * Agency executives charged with achieving goals and objectives * Government executives and managers who wish to rise to new levels of leadership and professionalism * Newly assigned government sales, business development and marketing managers. * Customer relations supervisors and managers. * Anyone in your organization charged with responsibility for finding, qualifying and closing new business and managing the process. * Managers, business developers, sales supervisors, sales team leaders, customer account team leaders, market research, staff support for federal fee-for-service and franchise business activities (FBA) * Agency executive planning to put in place a customer service operation and wishing to learn about industry best practices for leadership and team management. * Customer service supervisors and managers * Agency program managers with internal and/or external customers What you will learn how to do: * Coach high and low performers * Create a vision for teams * How to turn trainees into derby winners * Performance coaching * Conduct breakthrough meetings * Measurements, metrics, forecasting * Learn industry best practices from Market*Access and Dale Carnegie. * Create a clear vision for your agency or organization team. * Create a winning culture that exceeds goals * Solve performance problems What our students say about our courses: * "I found the emphasis on government and our unique challenges to be very important." * "It was an opportunity to sell our agency's services to the other government attendees." * "We need help changing our culture. Dale Carnegie training was right on target." * "Market*Access showed us how to identify opportunities. We put their plan in place the following Monday." * "I liked the idea of being with other government attendees. We shared ideas and solutions." * "I learned about industry best practices - with a government focus. Practical. Tips I could start using immediately." * "Your course gave me tools that I can use immediately upon my return to my agency." * "The most interesting and active course I have taken. Gave me a notebook full of ideas." * "Rick and Market*Access really understand the special needs of government. Recommend it highly." * "My agency was just beginning their CRM strategy. Your course gave us a foundation to start from. Thanks!" * "We were focused on platforms and technology. Your course helped us look at the people part of the equation." * "Our agency sent one person to the first session. We sent three to the last one. We will use this for all of our staff." About the instructors: Mr. Rick Gallegos Rick was educated at Florida State University and is a leading instructor for Dale Carnegie Training. Rick teaches and writes training courses directed at leading government and Fortune 500 companies. He specializes in customer relationship management (CRM), sales fundamentals and sales management training. About Rick Gallegos Training: At the heart of Rick Gallegos Training is our mission to improve the performance of government and business by developing the innate abilities of employees. This mission is driven by our belief that people-the human asset-are the most powerful source of competitive advantage. To maximize this advantage, Rick Gallagos Training designs and delivers training programs to government and industry that capitalize on behavior-based solutions-real solutions that work in the real world. Each curriculum is developed to give people the knowledge, skills, and practices they need to add value to the business. And, even better, to help make the corporate vision a resounding success. Mr. Don Dickson: Don has been managing and leading the sales of information technology products and services to the federal government for over 25 years. He has served for eight years as Vice President of Computer Sciences Corporation. His training course, "Selling to the New Federal Customer" has become a standard in our industry with over 1,500 students attending Mr. Dickson's classes. His company, Market*Access International, conducts marketing, sales, research and event support to government and commercial companies. His government clients include the Department of Transportation, Defense Logistics Agency, GSA, and the U.S. Trade Development Agency. Mr. Dickson's training features tactical, real-world solutions to government new business needs. About Market*Access: Market*Access provides marketing, sales, market research and event support to government and commercial clients wishing to improve new business and customer service. Our training is hands-on, tactical. For more information about Market*Access, visit our web site at www.marketaccess.org. ...other speakers to be announced. Custom, in-house courses are available. Call Market*Access for more information on how we can help your organization. Contact Don Dickson, President, 301-455-5633. Course fees - including two days of training, course materials, hand-outs, refreshments (lunch not included): * Government: $950.00 per person * Industry: $1,250.00 per person * (Government invoice or training forms add $50.00 for processing) We accept government training forms and government and commercial credit cards (VISA, MC, American Express). Please register early. The classroom has limited seating available and we anticipate a sell out. Points of Contact: * For general information about this event, please contact Ms. Kristen Brooks, 703/807-2746 * For information on sponsorship opportunities, please contact Ms. Cara Lombardi, 703/867-6921 Purchase and Information Options [1] Phone: 703/807-2746 and speak with Ms. Kristen Brooks. [2] Email: kbrooks@marketaccess.org [3] Register online: Use our online booking form go to www.marketaccess.org [4] Fax: registration form to 703-807-2728. [5] Mail: registration form to: Market*Access International, Inc. 4301 Wilson Boulevard, Suite 1003 Arlington, VA 22203 Market*Access and Dale Carnegie Present ... CY 2001 TRAINING SCHEDULE All courses are designed for federal government fee-for-service operations, and agencies with customer service missions. Customer Relationship Management for Federal Agencies * May 8-10 (Washington, D.C.) * August 21-23 (Tampa, Florida) * September 25-27 (Tampa, Florida) Introduction to Sales and Business Development Fundamentals for Federal Agencies * May 15-17 (Tampa, Florida) * August 28-30 (Tampa, Florida) Leadership for Federal Managers and Executives (How to achieve your agency's business goals through leadership and goal setting) * June 27-28 (Tampa, Florida) * Sept 18-19 (Tampa, Florida) Notes about the above events... * All Tampa training courses have rooms available at government rates but are in limited supply. Please sign up early. * Information and syllabus on all events and training courses can be found at www.marketaccess.org or call George Groesbeck, Market*Access at 941-360-3663 or ggroesbeck@marketaccess.org. If you would like to discuss your organization's special needs, call us. We provide custom courses on site or at our Tampa training facility. Call George Groesbeck, Market*Access, Sarasota office, at 941-360-3663 * Additional dates and cities will be announced at our web site at www.marketaccess.org If you wish to be REMOVED from this list, please REPLY and place REMOVE in the SUBJECT line. Thank you. To Post a message, send it to: xtm-wg@eGroups.com To Unsubscribe, send a blank message to: xtm-wg-unsubscribe@eGroups.com Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/
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