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Subject: definition of SLA
This will probably need to be tackled at some point and I have the question biting me now. Is there an accepted definition of a service level agreement? How would we define it? For what purposes is it used? When should someone care? Answer these and I have more questions? Ken ------------------------------------------------------------------------------------------ Ken Laskey MITRE Corporation, M/S H305 phone: 703-983-7934 7515 Colshire Drive fax: 703-983-1379 McLean VA 22102-7508 |
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