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Subject: [SPAM] Re: [soa-rm-ra] definition of SLA
The following link is one description: http://www.sla-zone.co.uk/index.htm It lists the following pieces to the SLA: Definition of Services Problem Management Performance Management Customer Duties and Responsibilities Warranties and Remedies Service quality Indemnities Third party claims Remedies for breaches Exclusions Force majeure Security Information Security Policies Security Audit and Internal Audit Disaster Recovery Termination Several parts of the SLA can translate into policies and configurables for services and devices. The policies created from the SLA can result in automated run time adjustments to services and devices to meet the requirements in the SLA. A failure in ability to meet the SLA in the SOA results in an elevation of the problem which might have legal ramifications. In terms of the service description, we could state that Interactions Policies and Contracts can contain an aggregation of one or more SLAs. We could then extend the SLA to include the above types of information in a separate diagram. Danny --- Ken Laskey <klaskey@mitre.org> wrote: > This will probably need to be tackled at some point > and I have the > question biting me now. Is there an accepted > definition of a service > level agreement? How would we define it? For what > purposes is it > used? When should someone care? > > Answer these and I have more questions? > > Ken > > ------------------------------------------------------------------------ > > ------------------ > Ken Laskey > MITRE Corporation, M/S H305 phone: 703-983-7934 > 7515 Colshire Drive fax: > 703-983-1379 > McLean VA 22102-7508 > > > > > ____________________________________________________________________________________ The fish are biting. Get more visitors on your site using Yahoo! Search Marketing. http://searchmarketing.yahoo.com/arp/sponsoredsearch_v2.php
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