[announce] FileNET and Arbortext Team to Deliver Customized Documents

[Beth Ambaruch <bea@arbortext.com>]

FileNET and Arbortext Team to Deliver Customized Documents

Panagon ECM Edition and Arbortext’s XML Epic Software Offers Single
Source, Cross-Media Publishing

Costa Mesa, CA, October 22, 2001 — FileNET Corp. (Nasdaq: FILE), a
leading provider of Business Process and Enterprise Content Management
solutions, and Arbortext, a global provider of XML-based software that
enables the creation, editing and publishing of information from a
single source of content to multiple types of media, today announced a
partnership to integrate FileNET’s Panagon™ family of Enterprise Content
Management (ECM) products with Arbortext’s Epic software. Together,
FileNET and Arbortext will help customers quickly access specific
information to repurpose and deliver that information in a variety of
applications. Customers will be able to create customized documents that
leverage content created in many disparate forms, bringing this content
together to deliver fresh, consistent and complete information to
multiple types of media – PDF, Web, CD-ROM and wireless devices.

The two companies are working together to create an integration that
will combine Panagon’s strengths in process management and enterprise
content management services with Arbortext’s XML-based authoring,
conversion and multichannel publishing of customized documents. With the
integration, customers will be able to create content once and repackage
and deliver that content for multiple audiences and multiple types of
media.

Panagon’s eProcess capability adds the critical automation factor for
this end-to-end solution. For example, in a product launch application,
multiple authors can use Arbortext’s Epic Editor to collaboratively
create an XML document containing all of the content critical to the
release of a new product. The XML document can then be separated or
“burst” into multiple components based on their re-use requirements. The
individual components of the compound document, such as product
descriptions, installation instructions, warranty statements, pricing,
and support policies are packaged as needed and can be automatically
routed to the appropriate function within the organization — sales,
order processing, inventory control, customer service, and accounting,
as well as to corporate web sites. Arbortext’s XML publishing enforces
the document structure, defines the bursting blueprint, and enables
publishing into the appropriate format (HTML, PDF, WML and others.)
FileNET’s Panagon eProcess Services automates this process, saving time,
eliminating costly mistakes, and ensuring appropriate content delivery.

FileNET and Arbortext customers will also benefit from other systematic
and repeatable applications such as dynamic catalogues, on-the-fly
insurance policy generation, complex publishing, policies and
procedures, securities research and automated portfolio generation.

“Delivering a user-friendly solution for streamlining content creation
and distribution is a high priority of our Panagon ECM initiative,” said
Lee Roberts, chairman and CEO, FileNET Corporation. “By bringing
together Arbortext’s market-leading editing and publishing software with
our enterprise-scale Panagon platform, we can help our joint customers
deliver the right information to the right people in the format desired
by the end user.”

“Organizations understand how important it is to increase the quality of
information while also reducing the cost of delivering that
 information,” said Ray Schiavone, president and CEO, Arbortext. “The
integration of our Epic software with FileNET’s powerful Panagon
platform enables organizations to reuse rather than redevelop
information – reducing both cost and time to market with new products.”

Sue Feldman, director of Content and Retrieval Technologies at IDC,
believes that the partnership effectively addresses business
applications that require complex document creation and publishing
support. “The purpose of content management and retrieval is to deliver
the right information to the right person at the right time.
Increasingly, this means that information must be pulled from all over
the enterprise, personalized for the role and interests of the
recipient, and delivered to the appropriate device. Large documents that
have multiple authors, experience frequent updates, or require a high
degree of navigation often create complex management problems. If we add
to that the need to show some information to one group of recipients but
not to another, the management problems are compounded still further.
The Arbortext capabilities provide access to structured information
within the FileNET repository on a more granular basis than the whole
document, resulting in more intelligent documents that can be assembled
and reformatted to address different purposes or audiences.”

About Arbortext
Arbortext is the only global provider of XML-based software that enables
the creation, editing and publishing of information to multiple media
types – Web, print, CD-ROM, wireless – from a single source of content.
Shipping since 1991, Arbortext’s standards-based software supports
technical publishing, reference publishing and catalog publishing
applications that enable enterprises to provide more accurate,
cost-efficient, complete, timely, consistent and usable information on
all media. Arbortext’s software is installed at over 3,500 customers,
including over 300 of the Global 2000 companies. Current customers
include American Express, Audi, Boeing, British Aerospace, Caterpillar,
DaimlerChrysler, Ericsson Telecom, Ford, GM, IBM, Lucent, Nokia, Nortel
Networks, PeopleSoft, Pfizer, Qantas, Ricoh, Sun Microsystems,
International Thomson Publishing, United Airlines, Volkswagen, Volvo and
West Group. Arbortext is a founding member and active participant in the
XML Activity of the World Wide Web Consortium (W3C). Headquartered in
Ann Arbor, Michigan, USA, Arbortext has offices around the world.  For
more information please visit http://www.arbortext.com.

About FileNET
FileNET Corporation (Nasdaq: FILE) provides The Substance Behind
eBusinessTM by delivering Business Process Management (BPM) solutions
that improve operational efficiency and leverage information resources.
FileNET's BPM solutions are designed for both the enterprise content
management and collaborative commerce markets, enabling organizations to
realize increased productivity, customer satisfaction, and profitability
by empowering customers, business partners, suppliers, and employees to
engage in business processes and exchange relevant content.
Headquartered in Costa Mesa, Calif., the company markets its innovative
solutions in more than 90 countries through its own global sales,
professional services, and support organizations, as well as via its
ValueNET® Partner network of resellers, system integrators, and
application developers. To put more substance into your eBusiness, visit
FileNET's Web site at www.FileNET.com or call 1-800-FileNET.
Note to editors: FileNET and ValueNET are registered trademarks of
FileNET Corporation. Panagon and “The Substance Behind eBusiness” are
trademarks of FileNET Corporation. All other company or product names
referenced in this release may be trademarks or registered trademarks of
their respective owners.

Safe Harbor Statement under the Private Securities Litigation Reform Act
of 1995:
This release may contain forward-looking statements that involve risks
and uncertainties. Words such as “anticipates,” “expects,” “intends,”
“plans,” “believes,” “may,” “will” and similar expressions are intended
to identify forward-looking statements. Among the important factors that
could cause actual results to differ materially from those in the
forward-looking statements are FileNET’s ability to develop, complete,
introduce, market, distribute and gain market acceptance for its
products and technologies, including an integrated software product with
Arbortext, in a timely manner; announcements of technological
innovations, new products or product enhancements by FileNET or its
competitors; general market conditions; and other factors detailed in
FileNET’s filings with the Securities and Exchange Commission, including
its recent filings on Forms 10-K and 10-Q.

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