[announce] Arbortext Signs Concord Communications and Maytag Among 93New Customers for Third Quarter

[Beth Ambaruch <bea@arbortext.com>]

Arbortext Signs Concord Communications and Maytag Among 93 New Customers
for Third Quarter

Experiences 27% growth from second quarter


ANN ARBOR, Mich., December 3, 2001 -- Arbortext, Inc., the only global
provider of XML-based software that enables the creation, editing and
publishing of information to multiple media types from a single source
of content, today announced a 27 percent growth over the previous
quarter.  Fueling this growth is the addition of 93 new customers during
the third quarter, including Concord Communications (NASDAQ: CCRD) and
Maytag Corporation.

"Arbortext continues to do well in a tough economic environment because
our XML-based publishing software cuts costs and improves worker
productivity," said Ray Schiavone, President and CEO of Arbortext. "Our
ability to deliver provable returns while helping companies increase
customer satisfaction and retention continues to persuade the world's
leading organizations to choose Arbortext software.  Helping
organizations cut costs while improving the accuracy, freshness,
consistency and usability of their information across all media is an
irresistible combination to companies seeking to do more with less."

Arbortext’s Epic product suite enables organizations to reuse rather
than recreate information, reducing both cost and time to market with
new products.  Concord Communications and Maytag join Arbortext’s Global
2000 customers who are experiencing the benefits that an XML authoring
and multichannel publishing solution offers, including working more
efficiently, reducing publishing times, and staying ahead of customer
requirements.

“We chose to work with Arbortext because the Epic product suite gives us
the flexibility to provide our customers with the documentation they
need and in the format of their choice,” said Bill Tracy, Vice President
of Engineering at Concord Communications.  “We think of our User
Centered Information Group as an extension of the sales team, and when
you have happy customers, you have repeat customers, which ultimately
leads to increased revenues – something we’re seeing each quarter.”

Q3 Highlights
*  Arbortext announced the appointment of Raymond Schiavone as its new
President and Chief Executive Officer in August.  Schiavone will lead
Arbortext through its current growth phase and reinforce the company’s
leadership in single-source, multichannel publishing.

*  Arbortext signed 93 new customers in the quarter ended September 30,
2001, bringing the customer count to more than 3500.  Arbortext‘s
customer list includes six of the Fortune 10.  New customers signed in
Q3 include Concord Communications, Maine State Legislature, Maytag
Corporation, NCS Pearson, Pagewing, Visa and Wolters Kluwer.

*  Arbortext also saw reorders from many of its larger customers,
including Computer Sciences Corporation, John Deere, Northrup Grumman,
Schlumberger, Siemens AG, U.S. Coast Guard, and Volkswagen AG.

About Concord Communications
Concord Communications, Inc. (NASDAQ: CCRD) is the market leader in
automating technology management of the internet infrastructure. With
its eHealth™ Suite of software products, Concord offers the only
solution to combine real time information with historical context for
integrated fault and performance management across systems, applications
and networks. Only by successfully managing fault, performance and
availability across all of these key areas can organizations truly
ensure effective e-business. This end-to-end view provides the critical
insights needed to power day-to-day business and e-commerce operations
for some of today’s most successful service providers and corporations
worldwide. Concord is headquartered in Marlboro, Mass. For more
information on Concord, call 1-800-851-8725 or visit Concord on the Web
at http://www.concord.com.

About Arbortext
Arbortext is the only global provider of XML-based software that enables
the creation, editing and publishing of information to multiple media
types – Web, print, CD-ROM, wireless – from a single source of content.
Shipping since 1991, Arbortext’s standards-based software supports
technical publishing, reference publishing and catalog publishing
applications that enable enterprises to provide more accurate,
cost-efficient, complete, timely, consistent and usable information on
all media. Arbortext’s software is installed at over 3,500 customers,
including over 300 of the Global 2000 companies. Current customers
include American Express, Audi, Boeing, British Aerospace, Caterpillar,
DaimlerChrysler, Ericsson Telecom, Ford, GM, IBM, International Thomson
Publishing, Lucent, Nokia, Nortel Networks, PeopleSoft, Pfizer, Qantas,
Ricoh, Sun Microsystems, United Airlines, Volkswagen, Volvo and West
Group. Arbortext is a founding member and active participant in the XML
Activity of the World Wide Web Consortium (W3C). Headquartered in Ann
Arbor, Michigan, USA, Arbortext has offices around the world.  For more
information please visit http://www.arbortext.com.
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